Location & Eligibility

This role is open to candidates based on the West Coast, US, as a fully remote role.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role.

The Opportunity

Brightflag is the leading AI-powered legal spend management platform, and we're growing fast. As a Lead Implementation Consultant on our Professional Services team, you'll be at the centre of that growth - owning end-to-end implementations for some of the world's largest, most complex legal organisations. This isn't a role where you follow a script. You'll bring real technical depth and sharp project instincts to problems that genuinely matter, configuring the Brightflag platform, driving data migration strategies, and acting as a trusted advisor to customers navigating significant operational change.

You'll work across Engineering, Product, and Customer Success to deliver implementations that go beyond go-live - laying the foundation for long-term customer health and satisfaction. Brightflag's enterprise customer base is expanding rapidly in the US, and you'll be a critical part of the team making that growth sustainable. The calibre of your colleagues matters, and here you'll be surrounded by people who are sharp, values-driven, and genuinely invested in doing the work well. You'll have the trust and autonomy to own your projects, make real decisions, and shape how Professional Services evolves as the team scales.

What You Will Be Doing

• Lead end-to-end implementations for large-scale enterprise customers with complex organizational structures, multi-entity requirements, and high volumes of matters and spend, ensuring they go live on time and in line with expectations.
• Act as the customer's trusted guide throughout implementation, building confidence with legal operations leaders, general counsel, and technical stakeholders at every stage.
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations against project timelines and plans.
• Partner closely with customers to understand their business and technical requirements and translate them into a clear, well-sequenced implementation plan.
• Configure the Brightflag platform to meet enterprise scale and complexity, including approval workflows, billing guidelines, reporting structures, and security needs.
• Develop and own the data migration strategy for large, complex datasets, coordinating with internal resources for accurate and timely execution.
• Collaborate with Product and Engineering on feature requests and integrations across enterprise tech stacks, including matter management, ERP, and SSO systems.
• Work with the assigned Customer Success Manager to define success for each implementation and set the foundation for a strong long-term relationship.
• Ensure enterprise needs are fully met during implementation and positioned for continued growth, adoption, and satisfaction.

Skills & Experience

To be successful in the role, you need:

• 6+ years hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Ability to solve complex technical and business problems and communicate requirements effectively with both technical teams and non-technical customer stakeholders.
• Understanding of data ETL, migration tasks, and software/web technologies including SQL, RESTful APIs, and OAuth.
• Excellent project management skills, including expertise in planning and risk management across multiple simultaneous projects.
• Familiarity with waterfall and agile (Scrum) methodologies.
• Proficiency in tools such as Microsoft Office, Smartsheet, and Jira.
• Highly organised and able to manage multiple complex projects simultaneously without dropping the ball.
• Excellent communication skills and comfortable presenting to and influencing both technical and non-technical audiences.
• Analytical approach to requirements gathering and ability to stay structured and thorough in understanding customer needs.
• Curiosity and a problem-solving mindset - this is the most important behavioural trait; must actively seek out information and solutions rather than waiting to be directed.

The following are a bonus!

• PMP or CAPM certification
• Domain knowledge or expertise in legal management or legal operations
• Experience in legal or regulatory SaaS

Life @ Brightflag

We're growing fast and so is the experience we can offer you:

• A huge opportunity to make a real impact, to shape what we do and where we are going.
• The exposure and challenge you need to learn, grow and progress your career in a high growth environment.
• A sound, helpful team, in a friendly, values-driven and inclusive environment.
• Competitive base salary range of $130,000 - $160,000 plus bonus based on skills and experience.
• 15 days PTO plus 8 scheduled Holidays and 5 Flexible Holidays.
• 401(k) plan with company match.
• Comprehensive health insurance, life insurance and long term illness/income protection.