Job details
Job Role
Technology Lead - US
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Skills
Process|Consulting processes|Agile consulting, Technology|Analytics - Solutions|SQL Server - Analytics, Technology|Application Security|Vulnerability Management, Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-Others|Splunk Admin
Domain
Delivery
Interest Group
Infosys Public Services, Inc
Company
IPS USA
Requisition ID
151927BR
Infosys Public Services is seeking a
Lead Environment & Platform Operations Engineer to join our team.
Position Description (scope of work or brief narrative):Lead Environment & Platform Operations Engineer partners with business and technical teams to ensure DEV, SIT, and CAT environments are available, secure, and ready for stakeholder use. The role coordinates environment maintenance, including patching, upgrades, and planned outages-while maintaining key technical artifacts (architecture diagrams, NCRB documentation, and system/network specifications). The lead uses GitHub/Copilot and DevSecOps practices to drive automation and AI-assisted analysis, improve reliability, and proactively identify operational efficiencies and cost-reduction opportunities across cloud usage and supplier services.
Key Responsibilities: - Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready.
- Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes.
- Create and manage ServiceNow requests/incidents through closure; open/track vendor support cases (e.g., Google, Oracle) and drive timely resolution.
- Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations. Own critical incident management for high-severity outages (triage, communications, restoration, post-incident actions).
- Maintain key technical artifacts: architecture diagrams, system/network specs, and NCRB documentation; ensure accuracy and currency.
- Ensure effective monitoring/alerting (ESM coordination; Splunk dashboards/alerts), analyze trends, and improve reliability.
- Identify and implement automation/AI-assisted improvements, and drive cloud/supplier cost optimization recommendations.
Required Skills: - Strong SQL skills (complex queries/joins; performance awareness) across Oracle/Cloudera/DataStax or similar platforms.
- Hands-on Linux/UNIX operations and shell scripting for troubleshooting and maintenance/automation.
- Experience with Kafka/Confluent and common integration/data movement patterns (topics, consumers, validation).
- Experience supporting multi-environment application operations (DEV/SIT/CAT/PROD) across on-prem and cloud.
- Proficiency with ServiceNow (incidents/requests) and ability to manage vendor support escalations effectively.
- Monitoring/log analysis experience with Splunk Enterprise; familiarity with AppDynamics/Neustar and cloud monitoring a plus.
- Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms.
- Ability to produce/maintain technical documentation (architecture diagrams, network specs, NCRB artifacts).
- Strong communication/facilitation skills; able to lead incident bridges and coordinate stakeholders under pressure.
Restrictions: - Cannot be a member of the Client eAccess Corporate Developer Registration (CDR) to develop new code due to segregation of duties requirements.
Educational Requirements: - A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
The estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200
In Washington, DC: $66,100 to $100,200
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
