Required Skills
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• 7+ years of technology delivery, software engineering, SaaS platform engineering, digital marketing technology, or enterprise application support experience.
• Hands-on experience leading technical delivery for enterprise SaaS or marketing technology platforms, including onboarding, configuration, integration, lifecycle management, and production support.
• Strong understanding of DevOps practices, including automation, source control, release management, CI/CD, environment management, monitoring, and operational readiness.
• Experience with API-based integrations, REST services, JSON, authentication patterns, and troubleshooting integration failures across distributed systems.
• Working knowledge of enterprise identity, access management, and security integration patterns such as SSO, OAuth, OIDC, SAML, roles, entitlements, and provisioning workflows.
• Strong analytical, troubleshooting, and root cause analysis skills, with the ability to resolve complex technical issues in production environments.
• Ability to translate stakeholder needs into technology requirements, solution options, implementation plans, and clear delivery outcomes.
• Strong communication skills with the ability to engage technical teams, non-technical stakeholders, vendors, product owners, risk partners, and senior leaders.
• Experience working in Agile delivery environments with a strong sense of ownership, prioritization, collaboration, and accountability.

Key Responsibilities
• Provide hands-on technical leadership for Marketing Technology and Social Technology platforms, including solution design, implementation, integration, onboarding, production support, and escalation management.
• Lead end-to-end delivery of platform enhancements, SaaS integrations, automation initiatives, and roadmap capabilities across Martech and SocialTech ecosystems.
• Partner with business stakeholders to translate marketing, compliance, analytics, and client engagement objectives into clear technical requirements and scalable engineering solutions.
• Design, implement, and govern secure integrations across enterprise platforms using APIs, identity and access management patterns, data pipelines, provisioning workflows, and vendor-supported integration capabilities.
• Improve platform reliability, resiliency, and operational efficiency through DevOps practices, CI/CD, automation, monitoring, documentation, and continuous service improvement.
• Act as a Level 3 technical escalation point for complex production incidents, root cause analysis, vendor coordination, and remediation planning.
• Support secure and compliant platform delivery by aligning solutions to cybersecurity, data governance, privacy, risk, change management, and operational control requirements.
• Develop and maintain technical documentation, support procedures, runbooks, onboarding guides, architecture materials, and knowledge transfer content for engineering and managed service support teams.
• Lead technical design discussions, promote engineering best practices, and contribute to a collaborative Agile delivery culture.
• Support the design and planning of key architecture deliverables, including security architecture designs, C4 diagrams, architecture decision records, and technical design documents, to clearly document solution scope, risks, controls, dependencies, and implementation decisions.
• Evaluate emerging capabilities such as AI assistants, GenAI-enabled workflow improvements, personalization, analytics, and automation opportunities to improve business outcomes and reduce manual effort.

The base compensation range for this role in the posted location is: 79,000 to 101,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility