GE Vernova

Lead Engineer - Customer Technical Support (Hardware)

GE Vernova • $110K — $160K *
Markham, ON L3R 0G6In-Person
Technical Services
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or related discipline)
  • 7+ years of experience with protection devices, embedded systems, or electronics hardware in electrical networks
  • Ability and willingness to travel globally up to 20% of time

Responsibilities

  • Provide Level 3 technical support on assigned product platforms for both post-sales and pre-sales tasks
  • Resolve customer complaints and prepare technical reports
  • Lead customer meetings or site visits for troubleshooting
  • Create test setups and conduct issue resolution tests
  • Drive hardware defect investigations and develop solutions with R&D teams
  • Write internal defect investigation reports
  • Collaborate with the Repairs team on complex issues
  • Open and monitor non-conformities tickets and support corrective actions
  • Interface with regional and supplier quality teams as necessary
  • Align investigation findings with R&D for future product enhancements
  • Ensure compliance with Environmental, Health and Safety (EHS) guidelines

Benefits

  • Relocation assistance provided
  • Discretionary annual bonus eligibility
Full Job Description
Job Description Summary
Customer Technical Support (Hardware) engineers in the Global Applications & Support team specialize in Grid Automation (GA) and have the primary mission of advanced (Level 3) product support to GA Regions. The role is expected to demonstrate technical leadership, team-work capability, and the ability to keep up with evolving hardware/firmware technologies in the grid automation domain. Customer interactions are integral to the role, as a domain expert representing the Product Line. Customer Support engineers should be adaptable to the very dynamic work environment of the team. #LI-ML2

Job Description

Responsibilities
  • Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks.
  • Resolve customer complaints (LSN/ACT) on products and prepare necessary customer communication such as Customer Technical Reports.
  • Lead Customer meetings and/or Site visits to gather evidence or troubleshoot site issues.
  • Create test setups and conduct tests specific to issue resolution, workarounds, or Root Cause Analysis.
  • Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams.
  • Write internal reports covering defect investigations such as 8D.
  • Write Customer Technical Reports following the standard format and guidance.
  • Cooperate with Repairs team in complex investigations.
  • Open and monitor non-conformities tickets on product issues as necessary and support Containment/Corrective Actions.
  • Interface with various Quality teams (Regional quality, Manufacturing quality, Supplier quality etc.) as necessary.
  • Collaborate with R&D: Align investigation findings with future design enhancements to GA products.
  • Performing all activities, especially in Laboratory areas, in compliance with the Environmental, Health and Safety (EHS) guidelines.


Required Qualifications
  • Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or closely related discipline).
  • 7+ years of experience with protection devices, embedded systems, or electronics hardware used in electrical networks
  • Ability and willingness to travel (globally) up to 20% of time.


Desired Characteristics
  • Knowledge of and experience with state-of-the-art tools and techniques for testing, troubleshooting, and analyzing numerical relay hardware.
  • Fluent in English. Other languages may be valued.
  • Excellent oral and written communication skills.
  • Team worker.
  • Lead initiatives of moderate scope and impact.
  • Ability to manage multiple customer support activities simultaneously.
  • Effective problem identification and solution skills.
  • Flexibility and capability to adapt to different business needs in the job.


For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: Yes

About GE Vernova

GE Vernova is an energy business company. They provide digital, energy consulting, energy financial services, gas power, grid solutions, nuclear energy, power conversion, renewable energy, steam power, and so on.

GE Vernova Careers

There has never been a more opportune time to join GE Vernova, a leader in innovative energy solutions. As a pivotal player in the energy sector, GE Vernova offers a plethora of job opportunities that cater to a diverse range of skills and professional aspirations.

Work You’ll Do

Embark on a career at GE Vernova and contribute to the transformation of the energy landscape. GE Vernova’s team is at the forefront of innovation, driving growth and sustainability with cutting-edge technology. Lead in a unique role where industry expertise meets leadership in energy innovation. GE Vernova provides a platform where professionals can leverage their skills to influence global energy solutions. Engage with a team of experts dedicated to pioneering developments in the energy sector. GE Vernova is home to a dynamic team focused on creating impactful solutions that address global energy challenges.

Introducing the GE Vernova Professional Growth Path

GE Vernova is committed to fostering professional growth through comprehensive career development opportunities. The company supports its team members' career trajectories with robust training programs, including leadership development and diversity training.

Innovate and Lead

Join GE Vernova to work on transformative projects at the intersection of energy, technology, and sustainability. The company’s commitment to innovation is reflected in its continuous pursuit of next-generation energy solutions.

Cultivate Your Career

At GE Vernova, career advancement is a priority. The company offers a range of positions that encourage professional growth and skill enhancement. GE Vernova’s supportive culture and commitment to professional development make it an ideal place to advance your career.

Explore Job Opportunities and Internships

GE Vernova is actively hiring and offers various positions and internships that cater to a wide range of professional interests and expertise. From engineering to project management, GE Vernova provides a fertile ground for professionals and interns to thrive.

The GE Vernova Commitment to Diversity and Innovation

GE Vernova is dedicated to creating a diverse and inclusive workplace. The company values diversity as a source of innovation and competitive advantage. By fostering an inclusive culture, GE Vernova attracts top talent from diverse backgrounds, enhancing creativity and driving innovation.

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Learn more about GE Vernova
Size
10,001 employees
Industry
Business Services
* Ladders Estimates

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