Position Summary

The Lead Director, Vendor Implementations will lead a team of Senior Managers responsible for executing complex vendor implementation programs for Aetna Interoperability. Working with the Business General Manager, this role is accountable for executing the strategy, and for leadership direction for implementation delivery, while ensuring the team drives strong execution, governance, risk management, and stakeholder alignment. The person in this role will build team capability, establish clear accountability, and ensure vendor implementations are delivered consistently, effectively, and at scale.

Key Responsibilities
• Lead, coach, and develop a team of Senior Managers who oversee vendor implementations
• Set implementation priorities, operating rhythms, and delivery expectations across the team
• Ensure implementation programs are managed with clear governance, milestones, risk management, and escalation pathways
• Support Senior Managers in driving alignment across business, operational, technical, and vendor stakeholders
• Partner with internal leaders and external vendors to resolve issues and maintain delivery momentum
• Establish clear reporting, portfolio visibility, and executive-ready status updates
• Monitor resource needs, portfolio risks, and cross-program dependencies
• Strengthen implementation processes, tools, and best practices to improve consistency and scalability
• Foster a team culture grounded in development, collaboration, accountability, and continuous improvement

Leadership Profile

This leader is able to lead through others while staying close enough to the work to identify risks, remove barriers, and improve execution quality. They build trust, create accountability, and help Senior Managers grow while maintaining momentum across a complex portfolio.

Required Qualifications
• 10+ years of experience leading complex programs, implementations, or strategic initiatives
• Experience managing people leaders or senior individual contributors in a matrixed environment
• Experience overseeing third-party vendor implementations or large cross-functional delivery efforts
• Strong people leadership skills, including coaching, performance management, and team development
• Strong program and portfolio leadership skills, including governance, prioritization, and risk management
• Demonstrated ability to influence senior stakeholders and align multiple functions
• Strong written and verbal communication skills

Preferred Qualifications
• Experience leading enterprise-scale Interoperability implementations or transformation efforts
• Experience building or evolving implementation operating models and delivery governance
• Familiarity with change management and stakeholder engagement
• Advanced degree or relevant program management certification

Education

Bachelor's degree or equivalent experience

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/26/2026