Honeywell

Lead Customer Success Representative

Honeywell$100K — $150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in Customer Success, Support, Services, or Account Management roles
  • Strong skills in customer communication and relationship management
  • Ability to independently manage multiple customer engagements
  • Bachelor's degree or equivalent experience is preferred
  • Familiarity with Customer Success tools and CRM systems
  • Experience in recurring-revenue or subscription-based business models

Responsibilities

  • Manage day-to-day Customer Success activities for assigned customer accounts
  • Execute onboarding and engagement plans according to Customer Success standards
  • Serve as the primary contact for customer relationship management
  • Monitor customer health and engagement indicators
  • Identify risks and proactively support customer retention
  • Drive product adoption through sharing best practices
  • Coordinate customer needs with internal teams

Benefits

  • Engagement in mentoring less-experienced team members
  • Opportunity for informal leadership within the team
  • Collaboration with cross-functional teams to enhance customer experience
  • Focus on operational excellence with CRM and Customer Success systems utilization
  • Exposure to strategic customer relationship management practices
Full Job Description
Job Description

The Lead Customer Success Representative is an experienced individual contributor responsible for managing a portfolio of customers and driving consistent execution of Customer Success activities across the customer lifecycle. This role focuses on ensuring customer adoption, satisfaction, and retention through proactive engagement and disciplined execution of Customer Success practices.

The Lead Customer Success Representative operates with limited supervision, supports complex customer needs, and may provide functional guidance or mentoring to less-experienced Customer Success team members. This role does not carry formal people-management responsibility.

Responsibilities

KEY RESPONSIBILITIES

Customer Success Execution
  • Manage day-to-day Customer Success activities for assigned customer accounts
  • Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards
  • Serve as the primary point of contact for customer relationship management
  • Support preparation and delivery of Business Reviews and status updates

Adoption, Health & Retention
  • Monitor customer health, usage, and engagement indicators
  • Identify early signs of risk and take proactive action to support retention
  • Drive product adoption by sharing best practices and relevant use-case guidance
  • Support renewal readiness through consistent value delivery and customer engagement

Customer Advocacy & Collaboration
  • Represent customer needs internally and coordinate with Support, Services, and Sales teams
  • Support renewal and expansion motions by identifying customer needs and opportunities
  • Ensure effective handoffs and follow-ups across the customer lifecycle

Coaching & Informal Leadership
  • Provide guidance and day-to-day support to Customer Success Representatives or newer team members
  • Share best practices and contribute to team knowledge and execution consistency
  • Act as a role model for Customer Success execution discipline and customer engagement quality

Operational Excellence
  • Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems
  • Adhere to defined Customer Success processes, playbooks, and reporting requirements


Qualifications

YOU MUST HAVE
  • 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles
  • Strong customer communication and relationship-management skills
  • Ability to manage multiple customer engagements independently

WE VALUE
  • Bachelor's degree or equivalent experience
  • Experience with recurring-revenue, subscription, or services-based business models
  • Familiarity with Customer Success tools, CRM systems, and customer health concepts
  • Experience supporting renewals or expansion activities


Scope & Complexity
  • Functions as a senior individual contributor
  • Manages moderately complex customer relationships
  • Exercises judgment within established Customer Success processes and guidelines
  • Influences outcomes through execution quality and customer engagement


The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $100K - $140K. For Washington and most major metropolitan areas in New York & California, the annual base salary range is $110K - $150K. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is incentive plan eligible.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

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