Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Technicians (CFTs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

Position Overview

We are looking for a Lead Critical Facilities Technician for our data center in Montreal (Pointe-Claire) who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry.

The successful candidate for this role will work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers.

If you enjoy working on critical data center systems systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components and lighting systems. If you know the importance of getting it right the first time and not disrupting mission critical data centers. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on!

This role is on-site in Montre9al (Saint-Laurent), QC.

Essential Job Functions

• Coordination of work efforts/task to ensure seamless operations on shift and between all shifts
• Primary escalation point for on shift CFE's
• Assign tasking to on shift CFE's
• Responsible for driving high level task/projects to completion
• Support, creation, and review of MOP/SOP/EOP's for critical work effort evolutions
• Work under limited supervision, both independently and within a team environment
• Manage multiple one-time and/or ongoing projects
• Respond to safety and emergency situations and maintain a safe and secure work environment
• Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
• Frequent contact with employees at all levels of the organization; frequent external contact with vendors
• Perform additional duties as assigned by management

Duties

• Operate critical systems (UPS, PDUs, diesel generators, automatic transfer equipment, building controls, HVAC, industrial chillers, computer room air handling units, etc.) and perform their maintenance and repairs
• Produce reliability reports to achieve and maintain capacity targets and 100% availability rate
• Coordinate and monitor the work of maintenance service providers to ensure the safety of personnel, protect critical facility equipment, and maintain power to the critical load
• Create the necessary work methods, standard operating procedures and emergency procedures to which all maintenance activities must comply

Job Requirements

• Practical experience of at least eight years, preferably ten, in maintenance and repair of industrial electrical and mechanical systems, such as emergency units (generators, fuel distribution, paralleling cabinets), electrical distribution devices (medium voltage/low voltage switchgear and related controls), UPS, HVAC systems, air handlers, computer room cooling systems, and building monitoring and control systems
• Demonstrate knowledge in operating, maintaining, repairing, inspecting, and testing critical electrical distribution systems, HVAC systems and building management/automation equipment
• Ability to read electrical and mechanical engineering plans as well as building architecture and to understand connections and single-line diagrams
• Knowledge of common concepts, practices and processes related to mechanical and electrical systems required to operate data centers
• Experience and skills in technical writing, as well as creating, coordinating, updating and modifying work methods, standard operating procedures and emergency procedures for critical installations, including support of new systems and research of technical requirements
• Professional experience in the electrical or mechanical sector (highly desired), focused on technical skills and training, with the intention of obtaining a license within a reasonable time frame
• Willingness to follow official training if necessary in a field of specialization, such as maintenance of UPS systems
• Candidates must possess reliable transportation for reporting to work for shifts, or emergencies
• Ability to travel occasionally for training purposes (less than 5% of total time)
• Potential employees must complete a background check successfully
• Proven skills in the use of Microsoft Office suite (Outlook, Word and Excel) and automatic building control systems

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 - 2/3 of the time
• Ability to walk 1/3 - 2/3 of the time
• Ability to sit 1/3 - 2/3 of the time
• Ability to climb and balance 1/3 - 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time
• Ability to reach with hands & arms 1/3 - 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

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