Lead Computer Support Specialist

Imagine One Technology and Management Ltd

• $80K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years managing Tier 2 IT Support operations
  • Expertise in Microsoft desktop OS configuration and troubleshooting
  • Proficient in Microsoft Active Directory and network connectivity
  • CompTIA Security+ and/or ISC2 SSCP certification required
  • Current ITIL and Office 365 certifications needed
  • Active Top Secret Clearance and U.S. Citizenship required

Responsibilities

  • Act as a liaison between the support team and upper management
  • Plan and assign tasks to team members
  • Conduct training sessions for staff
  • Provide performance management input to supervisors
  • Oversee the resolution of IT support issues

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401K savings plan
  • Annual tuition reimbursement up to $4K ($5K for advanced degrees)
  • Employee training and development programs
  • Profit sharing and advancement opportunities
  • Employee-owned business structure
Full Job Description
Imagine One Technology & Management is currently seeking a Lead Computer Support Specialist "contingent" on award of the associated work to the Imagine One Team. This position supports the U.S. Navy in Keyport, Washington.

The Lead Computer Support Specialist serves as intermediary between the team and upper management. Articulates assignments, plans subordinate work, trains, or arranges training, provides input to the supervisor on performance management and personnel administration.

Experience Requirements:

  • minimum of four years of experience in the management and resolution of Tier 2 levels IT Support operations.
  • Thorough knowledge in the configuration, deployment and troubleshooting Microsoft desktop Operating Systems, desktop productivity applications, desktop defense tools, Microsoft Active Directory account management and permissions, network connectivity troubleshooting.
    CompTIA Security + and/or ISC2 SSCP, Current Microsoft Desktop OS Certification


Certification/Education Requirements: Current ITIL certification & Office 365 certification

Security Requirements: U.S. Citizenship and an ACTIVE Top Secret Clearance is required.

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing an advanced degree); employee training, development, and education programs; profit sharing; advancement opportunities; and much more!

ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022
CMMI Development and Services - Maturity Level 3
CMMC Level 2 (C3PAO)


An Employee-Owned Business

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