Comscore, Inc.

Lead, Client Success

Comscore, Inc.$100K — $110K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Communications, Analytics, or related field.
  • 4-6+ years of experience in client services, account management, analytics, or a similar data-driven role.
  • Proven track record of independently managing a book of business.
  • Strong analytical skills with experience in reviewing and QA'ing data-driven deliverables.
  • Excellent verbal and written communication skills; confident in client interactions.
  • Highly organized with strong project management skills and meticulous attention to detail.
  • Familiarity with Comscore tools and digital measurement methodologies is preferred.

Responsibilities

  • Own a book of mid-tier accounts as the primary point of contact without additional sales support.
  • Maintain in-depth understanding of client goals, reporting usage, success metrics, and business nuances.
  • Drive timely delivery of all client deliverables including reports and analyses.
  • Perform data quality assurance and review to ensure accuracy and alignment with client expectations.
  • Manage contract renewals and collaborate with commercial leadership on growth targets.
  • Prepare detailed renewal materials highlighting service and performance metrics.
  • Coordinate cross-functional project management for client engagements and maintain documentation.

Benefits

  • Remote work flexibility.
  • Opportunities for professional development and enhancement of client management skills.
  • Exposure to data-driven decision making and analytical methodologies.
  • Collaborative work environment with cross-functional teams.
Full Job Description
Job Title: Lead, Client Success

Location: Remote

About This Role:

The Lead, Client Success is a senior individual contributor responsible for independently managing a defined book of mid-tier client accounts or agency relationships. This role owns all day-to-day delivery, communication, renewals, and project management for assigned accounts, driving accurate and timely execution of all contractual commitments. Operating without dedicated sales support, the Lead is directly accountable for maintaining and growing client relationships in partnership with commercial leadership.

What You'll Do:

Account Ownership & Relationship Management
  • Own a book of mid-tier accounts or agency relationships with no additional sales support, acting as the primary point of contact for all delivery, tactical questions, and operational needs.
  • Maintain deep knowledge of client goals, reporting usage, success metrics, and business nuances.
  • Build strong, trust-based relationships that support retention and long-term account value.

Delivery Execution & Quality Control
  • Drive accurate and timely delivery of all client deliverables, including recurring reporting, ad-hoc analyses, campaign summaries, and platform support.
  • Perform data QA and review outputs to ensure accuracy, consistency, and alignment with client expectations.
  • Troubleshoot delivery or data issues in collaboration with Data Operations, Analytics, Product, and Engineering teams.

Renewals & Commercial Partnership
  • Own contract renewals of assigned accounts, working with commercial leadership to define growth targets and success metrics.
  • Prepare renewal materials including service summaries, value narratives, usage documentation, and historical delivery performance.
  • Identify upsell opportunities and alert commercial leaders where incremental value aligns with client needs.

Project Management & Operational Oversight
  • Own all project management for client work, including timelines, deliverables, progress tracking, coordination, and follow-through.
  • Maintain clear documentation of client requests, SLAs, open items, risks, and next steps.
  • Coordinate cross-functional efforts to ensure smooth execution, timely updates, and resolution of issues.

Insights & Client Communication
  • Review data outputs and highlight key themes, insights, or anomalies for client consumption.
  • Communicate complex data, methodologies, and reporting logic in clear, client-friendly language.
  • Lead or support client calls, QBRs, campaign reviews, and check-ins.


What You'll Need:
  • Bachelor's degree in Business, Marketing, Communications, Analytics, or related field.
  • 4-6+ years of experience in client services, account management, analytics, or a similar data-driven role.
  • Demonstrated success managing a book of business independently.
  • Strong analytical skills with experience reviewing and QA'ing data-driven deliverables.
  • Excellent verbal and written communication skills with confident client presence.
  • Highly organized with strong project management skills and attention to detail.
  • Familiarity with Comscore tools, data structures, or digital measurement methodologies preferred.
  • Salary: $100-110K Annually


*LI-ML1

Lead, Client Success
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=1687

About Comscore, Inc.

Comscore, Inc. provides digital media analytics services for content publishers, advertisers, and agencies in the United States, Canada, Europe, Latin America, and Asia. The company offers digital audience products and services, including Media Metrix and Mobile Metrix, Video Metrix, Plan Metrix, and comScore marketing solutions, which provide data on consumer demographics, behaviors, and preferences; and audience insights reports, customizable market research solutions, and client analytics services. It also provides advertising products and services, such as validated Campaign Essentials, a campaign verification solution that validates impressions and audience reach; and Brand Survey Lift, a solution that enables clients to measure the brand lift resulting from their advertising campaigns. The company serves media owners, advertisers, and advertising agencies, as well as publishers, financial institutions, and government agencies. Comscore, Inc. was founded in 1999 and is headquartered in Reston, Virginia.
Learn more about Comscore, Inc.
Size
1,355 employees
Market Cap
$106.6 million
Industry
Net Income
-$47.9 million
Founded
1999
5 Year Trend
-1.7%
Revenue
$356 million
NASDAQ

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