AT&T

Lead Client Services Proj/Prog Mgmt

AT&T$106K — $178K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science or Business preferred
  • 5+ years of relevant experience
  • Proven expertise in technical project management
  • Strong analytical skills with a focus on risk mitigation
  • Ability to mentor less experienced staff
  • Experience in stakeholder collaboration and vendor management

Responsibilities

  • Manage high-value technical project lifecycles from start to finish
  • Coordinate with clients and vendors to align project goals
  • Provide technical expertise and risk management guidance
  • Monitor project progress and report updates to stakeholders
  • Prepare and review technical and pricing documentation
  • Lead Joint Engineering Calls and validate project requirements
  • Analyze business needs to support project execution

Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • At least 23 days of paid vacation each year
  • Paid Parental and Caregiver Leave
  • Adoption Reimbursement
  • Short-term and long-term Disability Benefits
  • Life and Accidental Death Insurance
  • Employee Assistance Programs (EAP)
  • Employee wellness programs
  • Discounts on eligible AT&T services
  • Access to additional supplemental benefit programs
Full Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What you’ll do:
Comprehensive Project Oversight: Manage the entire lifecycle of high-value, customer-facing technical projects, ensuring timely, within-scope, and budget-compliant delivery.
Stakeholder and Vendor Coordination: Serve as the primary client contact, collaborate with internal teams and external vendors, and ensure alignment of project objectives and tasks.
Technical Guidance and Risk Management: Provide technical expertise, employ structured methodologies, identify and mitigate risks, and proactively address issues.
Performance Tracking and Reporting: Monitor project progress, track deliverables, and provide regular updates to stakeholders while ensuring adherence to quality standards.
Consultative and Documentation Support: Offer strategic advice to customers, manage vendor deliverables, ensure compliance with policies, and maintain accurate project documentation. May also provide the vehicle for building and/or venue owners to engage AT&T on network improvements.

What you’ll need:

Manage the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies.

What you’ll bring:

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Key Responsibilities

Joint Engineering Coordination (JEC) Leadership

  • Schedule, lead, and moderate all Joint Engineering Calls (JECs) with carriers.
  • Ensure participation from all required stakeholders.
  • Validate proposed installation/loading and determine next steps.
  • Review with applicant ground space requirements for attachment to NHTA DAS

Technical Design Ownership

  • Review 4G/5G mmWave designs and ensure alignment with applications.
  • Present designs to venues for approval when needed.
  • Manage revisions after site walks.
  • Ensure designs are revised with customer requirements.

Pricing Preparation & BOM Management

  • Request BOMs from market C&E/RF.
  • Combine BOM with MM&R, revenue share, rent, utilities, etc.
  • Review historic pricing for a venue.
  • Deliver final pricing to carriers and track approvals.
  • Obtain and reconcile capital costs details from Contour and analyze DAS costs to determine allocation of shared and common costs and AT&T costs.
  • Create capital cost pricing workbook and determine shared and common, AT&T only, new costs associated with the NHTA project.

Prime and SLA Lease Reviews

  • Review venue Prime agreement and Applicants ground space to prepare MRC to include access fee, rent pass-through, revenue share and utilities.
  • Review Customer SLA and Amendment contract for terms, fees, and conditions.

Lease Exhibit Creation & Documentation

  • Prepare technical exhibits (design, frequencies/power, schematics).
  • Ensure consistency across application, design, pricing, and lease.
  • Work with Lease Writer to Prepare draft agreement details package, including approved exhibits and send to legal for agreement drafting.
  • Review redlines with lease writer to ensure MLA Compliance and deal integrity

Carrier & Venue Technical Interface

  • Provide baseline and revised designs to carriers.
  • Respond to design‑related questions.

Collaboration & Internal Coordination

  • Coordinate closely with CPM for forecasting and milestone tracking.
  • Support Business Development (BDM) with consent and venue approvals.

NHTA Business Analysis

  • Work with east markets on NSB project development for venues that require solution to be Neutral Host to ensure that project will support current licensed frequencies.
  • Perform PONY financial analysis for Business Development Managers on NSB and DAS Mods


TCP Career Step Differentiator: Leads high-value, long-term strategic projects and large programs, coordinating with multiple applications and systems. Provides technical guidance, leads meetings, and innovates processes.

Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science or Business. 5+ years of related experience. Certification is required in some areas.

Supervisor:

No

Our Lead Client Services Proj/Prog Mgmt, earns between$106,100-$159,100 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
  • AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite 6 Full-time office role-

Ready to join our team? Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia, Dallas, Texas

Salary Range:

$106,100.00 - $178,200.00

About AT&T

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Currently, it operates as a subsidiary of AT&T Inc.

AT&T Careers

Joining AT&T means becoming part of a global team known for driving innovation and leading the telecommunications industry. It's an opportunity to grow your career at one of the most diverse and resource-rich companies in the world. Work You'll Do At AT&T, we're not just about phone lines and data plans. We're about connecting people and fostering relationships. As a member of our team, you'll help deliver cutting-edge solutions across various sectors, ensuring that our services are not only available but also transformative. Lead with Innovation Embrace a role at AT&T where technology meets creativity. Our professionals lead the market in developing and deploying technology solutions that transform how people communicate and do business. We are pioneers in creating new paths for technology, with a focus on sustainable and responsible innovation. Join a Diverse and Inclusive Team AT&T is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership programs that empower our team members to grow professionally and personally. Our culture is one of inclusivity, where every voice is heard and valued. Explore Job Opportunities Whether you're looking for an entry-level position or a more senior role, AT&T offers a range of job opportunities across various fields. From engineering to marketing, our team is composed of skilled professionals who are leaders in their respective areas. Internship Programs Kickstart your career with an AT&T internship. Gain hands-on experience, work on real projects, and learn from leaders in the industry. Our internships provide a robust platform for learning and growth, helping you build skills that are crucial for future success. Benefits and Growth AT&T is dedicated to the growth and development of its employees. We offer comprehensive benefits, including health care, retirement plans, and continuous professional development opportunities. With resources like career coaching and resume workshops, we support your journey every step of the way. Networking and Professional Development Expand your professional network within AT&T through various networking events, mentorship opportunities, and collaborative projects. Our focus on career development is designed to help you reach your professional goals, enhancing your skills and preparing you for leadership roles. Stay Connected Join Our Team Discover the career you've always wanted by exploring the open positions at AT&T. We are constantly on the lookout for passionate, innovative, and driven individuals to join our team. Check out our current job listings and find where your skills and interests align with our needs. Keep Up to Date Stay informed with the latest career tips, company news, and industry insights—all from the professionals who are part of our team. AT&T is a place where you can make an impact, leading the way in the telecommunications industry. Job Alert Emails Customize your experience by signing up for job alerts that match your career preferences. Stay ahead of the curve and be the first to know about exciting and rewarding opportunities at AT&T. At AT&T, your career is poised for success, equipped with the right tools, culture, and team to make it happen. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about AT&T
Size
203,000 employees
Market Cap
$131.2 billion
Industry
Net Income
-$5.1 billion
Founded
1983
5 Year Trend
+0.6%
Revenue
$171.7 billion
NASDAQ

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