Job DescriptionWhat is the opportunity?The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
This is a permanent, senior individual contributor role operating with significant independence. The Senior Manager leads change management strategy and execution across a complex, fast-moving technology transformation environment - including the enterprise rollout of AI-enabled software delivery - and serves as the primary change partner to PMO, Finance, and Platform Integration.
What will you do?1. Change Delivery - DevOps & EA Initiatives- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Partner with the Director, PMO to sequence change activities into delivery schedules - readiness work is planned in from day one, not appended at go-live
- Complete change readiness assessments for 100% of qualifying initiatives before major go-lives; no go-live proceeds without readiness clearance
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk
2. AI Adoption Telemetry & Productivity Capacity Reporting- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement
- Submit telemetry-backed capacity hours to Finance monthly, on cadence, for classification into the Productivity Capacity taxonomy - this feeds the $200M savings trajectory directly
- Maintain the AI adoption signal log; surface patterns that indicate systemic barriers requiring senior leadership attention
- Partner with Finance to ensure capacity claims are evidence-backed, taxonomy-compliant, and reconciled quarterly - no theoretical benefits, no unsubstantiated hours
3. Agentic Readiness Framework- Own the Agentic Readiness Framework: define human-side readiness criteria and workflow change patterns required before AI agent deployment across DevOps & EA
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26 - this is a hard program commitment tied to the AI-SDLC enterprise rollout timeline
- Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates, not treated as a post-deployment check
- Evolve the framework iteratively as agent deployment patterns mature across the enterprise - V1 is a foundation, not a final state
4. AI Champion Network- Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise transformation
- Manage champion engagement cadence: enablement sessions, feedback loops, and network health
- Surface champion-generated signals - adoption wins, friction patterns, capability gaps - into the telemetry report and the change delivery model
- Coordinate with enterprise change and talent stakeholders to align the champion network with the broader AI-SDLC enterprise program design
5. AI-SDLC Enterprise Rollout - Change Track Ownership- Own the change management track for the AI-SDLC enterprise rollout as the program transitions from the 12-week lab phase into Phase 2 (Readiness Gating & CM Hardening) and Phase 3 (Broader Enterprise Deployment)
- Coordinate enterprise rollout planning in parallel with lab execution - change track does not wait for pilot completion
- Manage Phase 2 gate conditions: tools production ready, process shared across lines of business, Phase 1 Cohort identified, Scale-up Playbook approved
- Lead Phase 3 objectives: achieve 100% enterprise adoption, activate training at scale, institutionalize AI-SDLC as RBC's default delivery model
- Partner with HR, Talent, and Corporate Communications on enterprise-scale people change components - role impact, training design, and leader-led communications
What do you need to succeed?Must have:- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large-scale, enterprise-wide change programs
- Proven ability to manage change delivery independently - impact assessments, stakeholder plans, comms execution, and readiness gating - without requiring a senior lead to direct each activity
- Experience embedding change management into agile or iterative delivery models - not as a post-launch add-on
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence-backed findings to finance and executive audiences
- Executive-ready communication skills - written and verbal; able to represent the change management function in VP-level forums independently
Nice-to-have:- Direct experience with AI adoption, AI-enabled productivity programs, or developer tooling transformation in an enterprise context
- Familiarity with SDLC, software delivery, or technology platform change programs
- Experience operating within a regulated financial services environment (banking, insurance, capital markets)
- Prosci ADKAR, CCMP, or equivalent change management certification
- Experience managing champion networks or practice communities as a structured change enablement mechanism
What's in it for you?- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
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Job SkillsBusiness Appraisals, Change Controls, Change Management, Change Programs, Change Readiness Assessment, Communication, Data Literacy, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Leading Change, Long Term Planning, Organizational Change Management, Organizational Changes, Overcoming Resistance to Change, Planning, Process Management, Software Development Life Cycle (SDLC)
Additional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:TECHNOLOGY AND OPERATIONS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-09
Application Deadline:2026-07-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
