1. JD Lead Google CCAI Expert

Role Summary

We are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).

The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications.

Key Responsibilities
Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms
Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
Required Skills & Experience
Core Focus (Must-Have)
Hands-on experience with Google Cloud Platform, especially
Contact Center AI (CCAI), Agent Assist, Dialogflow
Pub/Sub, Cloud Run, IAM, service accounts
Experience building or supporting real-time / streaming systems
Strong backend development skills (Python)
Docker and cloud-native microservices
Generative AI / ML (Required)

Experience delivering LLM-based solutions in production
Familiarity with RAG architectures, vector search, and evaluation
Prompt engineering and response quality tuning
Understanding of responsible AI, privacy, and security considerations

Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)
Redis or other low-latency data stores
Kubernetes / Helm
Azure services (AKS, Azure OpenAI) in hybrid cloud setups
Observability tools (logging, metrics, tracing)