JOB SUMMARY Expectations from this role: 18. Work with right stakeholders to understand and define their needs and objectives in a way that can be understood, resolved and actionable 19. Consistently plan a business analysis approach for complex situations 20. Design, define and test project/product requirements 21. Play multiple roles within activities prescribed by a methodology 22. Proactively develop a meeting frequency to assess progress (e.g. weekly, biweekly), 23. Engage all stakeholders and gain consensus in agreement of results 24. Create the software requirements artefacts and deliverables 25. Communicate complex information in an easy-to-understand manner 26. Consistently develop effective change control processes for complex requirements and designs. 27. Determine the appropriate level of abstraction for business analysis information in complex environments 28. align complex requirements with design with some support from Lead BA, if available 29. Understand BA knowledge areas appropriately to be able to use to solve a business problem 30. Analyse business needs and solutions, Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA 31. Validate and verify information to identify solution options that meet business needs 32. identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task 33. Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager 34. Define software quality attributes, external interfaces, constraints, and other non-functional requirements with required support from the lead BA 35. Perform complex impact assessments of changes to requirements and designs 36. Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needs Typical performance measures: Business value addition 2. Communication effectiveness 3. Customer feedback 4. Business Analysis processes and tools 5. Reusable artefacts/methodologies for use across organization 6. Trainings undertaken/given including certifications Performance Areas: Business Value Active identification of business problems, constraints, dependencies that leads to right solution pick Stakeholder Engagement Lead written and verbal communication in and out of the client, specific to the engagement Negotiation of various options Vs value delivered with stakeholders Requirements Engineering Use of right set of tools, templates, and/or processes for aligning requirements and design. Good expertise in using several business analysis tools to elicit, document and manage requirements Solution Evaluation Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis Process Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA artefacts maintenance Documentation of the process plus project artefacts owned by the Business Analyst Management and communication about project artefacts to the various stakeholder groups Develop and proactively drive adoption of tools, templates, and processes to help others produce effective decision making and approval processes Team Management Mentor Junior Bas in the organization/Portfolio on a need basis New Business Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership) Skill Examples: 1. Analytical, organizational and problem-solving skills - Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively, identify which changes may deliver the most value, and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking, Decision Making, Learning, Problem Solving, Systems Thinking, Conceptual Thinking and Visual Thinking 2. Behavioural Characteristics - Use of right behavioural characteristics like Ethics, Personal Accountability, Organization, Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit, practice and preach competencies like Ethics, Personal Accountability, Trustworthiness, Organization and Time Management, and Adaptability. 3. Business Knowledge -Perform effectively within the Business, Industry, and Organization, solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends, market forces, market drivers, Key processes, Services, Products, definitions, customer segments, suppliers, practices and regulations 4. Communication Skills - adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods - verbal, non-verbal, physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions 5. Interaction skills - ability to relate, cooperate, and communicate with different kinds of people including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and subject matter experts(SMEs). Facilitate stakeholder communication, provide leadership, encourage comprehension of solution value, and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution 6. Tools and Technology - Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity. Excellent knowledge of prototyping and simulation tools, as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow, approval, baselining, traceability, change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. 7. Business Analysis techniques - Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks. a. Brainstorming b. Business Cases c. Document Analysis d. Business Rules Analysis e. Prototyping f. Data Mining g. Estimation h. Financial Analysis i. Functional decomposition j. Interviews k. Item Tracking l. Lessons Learned m. Process Analysis and Modelling n. Reviews o. Root Cause Analysis p. Risk Analysis and Management q. Survey/Questionnaire r. Workshops s. Mind mapping t. Scope Modelling u. Stakeholder maps v. Metrics and Key Performance Indicators (KPIs) w. Benchmarking & Market Analysis x. Interface Analysis y. Data flow diagrams z. Use cases aa. User Stories bb. Backlog Management cc. Estimation dd. Prioritization ee. Acceptance and Evaluation criteria ff. Business Model Canvas gg. Concept Modelling hh. SWOT Analysis ii. Organizational Modelling jj. Vendor Assessment Knowledge Examples: Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) 1. Business Analysis Approach  Consistently plan a business analysis approach for complex situations.  Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly.  Play multiple roles within activities prescribed by a methodology.  Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise.  Ask relevant questions to uncover and understand organizational needs to  Ensure that the planning activity covers enterprise breadth and depth. 2. Stakeholder Engagement  Lead others with complex stakeholder engagement.  Effectively manage difficult personalities on a team and resolve issues if they arise.  Have been engaged by stakeholders with their open feedback and opinions.  Clearly communicate concepts to relevant stakeholders, and follow up to verify stakeholder understanding and approval. 3. Business Analysis Information Management  Lead others in developing effective approaches for managing business analysis information.  Determine the appropriate level of abstraction for business analysis information in complex environments.  Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization.  Recognized internally as an authority in locating even hard-to-find information  Identify and leverage the appropriate business analysis tools based on the information and purpose of the task  Coach and guide others on effective use of techniques and Business Analysis tools 4. Business Analysis Performance Improvement  Consistently identify and correct issues with business analysis work, and independently plan improvement efforts-even for complex issues.  Receptive to non-traditional ways of learning ideas.  Use a structured approach for creative solutions to complex problems.  Evaluate what worked, what did not, and what could be done differently next  Recognized by colleagues as an authority in analyzing performance and developing improvement plans 5. Requirements Elicitation  prepare for complex elicitation activities  Anticipate possible delays and proactively ask for assistance in reprioritizing.  Work with large or multiple teams that span functions, issues, locations, and time zones to coordinate roles, responsibilities and interdependencies of all team members  Lead others in elicitation activities  uncover emotional drivers of stakeholders and develop messaging accordingly.  Take existing tools and techniques and apply them in new ways.  Consistently use meeting management skills and tools to keep discussions focused and organized.  Regularly present ideas or suggestions to stakeholders in persuasive terms according to known needs/wants/emotional drivers of the audience  validate complex information in an easy-to-understand manner.  Identify potential gaps in elicitation results that may require additional elicitation activities.  Engage all stakeholders and gain consensus in agreement of result  Demonstrate foresight to uncover and resolve issues before they arise, and therefore rarely need to escalate them 6. Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes.  communicate complex information in an easy-to-understand manner  Use a structured technique for enabling stakeholder-focused written communication, and document profiles of each stakeholder, then update them as new insight is obtained  gain agreement on commitments with stakeholders  Support others in complex stakeholder collaboration situations  Establish stakeholder engagement monitoring practices 7. Requirements Life Cycle Management  Align complex requirements with design independently  Recognized as an authority in several analysis methodologies, and have been asked by leadership to spearhead change in methodologies  Coach others on traceability relationships, and effective use of business analysis tools  Invite recommendations from others to conduct effective requirements traceability  Share requirements/designs to identify overlaps and trends with stakeholders.  Share change and improvement strategies for existing and future projects with colleagues  synthesize complex data from disparate sources and understand how they impact the enterprise or organization  Provide relevant data to support recommended prioritization decisions.  Ensure stakeholders understanding and acceptance of prioritization decisions.  Demonstrate foresight to uncover and resolve issues before they arise, and therefore rarely need to escalate them.  Engage all stakeholders and gain consensus before pursuing a course of action  Help others understand the impact of prioritization on other business functions including strategy, financial, and legal  guide complex impact resolutions activities.  Perform complex impact assessments of changes to requirements and designs  Use supporting data to challenge any changes with negative impacts.  Foster a collaborative approach to obtain feedback, opinions, and acceptance during assessments of changes to requirements and design  Resolve complex issues and conflicts independently and lead others in this task 8. Strategy Analysis - Analyse current state to understand the reasons for change the impact of the change  Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise  Research, analyze and synthesize data to support rationale for change  Help others see the value of the change with actions such as customizing the explanation/justification according to the emotional drivers of the stakeholder(s) Future State definition  Ensure the elements of future state support one another, meet business goals and objectives, and integrate with the future state of the enterprise  Use a structured approach for creative solutions to complex problems  recognized by colleagues as an authority in determining the conditions to meet the business need Risk Assessment  Define and mitigate undesirable consequences while transitioning to a final future state  Leverage historical data to assess the impact and likelihood of risks occurring for the current change.  Foster a collaborative approach to gain fee