Lead Business Analyst (Azure/DevOps)

Webhelp$92K — $130K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Business, Engineering, or related field.
  • 7+ years of Business Analysis experience in IT environments.
  • Experience supporting utilities industry projects.
  • Strong knowledge of NERC documentation and compliance.
  • Hands-on experience using Azure DevOps (ADO) for requirements management.
  • Proven success in requirements gathering, process mapping, and workflow analysis.
  • Strong verbal and written communication skills.

Responsibilities

  • Serve as primary liaison between business stakeholders and development teams.
  • Gather, analyze, document, and validate business requirements across initiatives.
  • Lead requirements elicitation through interviews and collaborative sessions.
  • Create and maintain user stories and requirements artifacts in Azure DevOps.
  • Support projects in NERC-compliant environments, ensuring regulatory standards are met.
  • Evaluate business processes to identify opportunities for improvement.
  • Translate business needs into structured functional requirements.

Benefits

  • Medical, dental, and vision insurance.
  • Comprehensive employee assistance program.
  • 401(k) retirement plan.
  • Paid time off and holidays.
Full Job Description

Job Title:

Lead Business Analyst (Azure/DevOps)

Job Description

Lead Business Analyst (Azure/DevOps) - United States | Onsite/Bothell, WA

We are seeking an experienced Lead Business Analyst to support utility industry initiatives in complex, compliance-driven environments. In this role, you will act as the key connection between business stakeholders and software delivery teams, translating operational needs into clear, actionable requirements that drive successful outcomes. This is an excellent opportunity for a strategic, detail-oriented analyst with strong utilities domain expertise, NERC compliance knowledge, and Azure DevOps experience to help deliver high-impact technology solutions.

Responsibilities
  • Serve as the primary liaison between business stakeholders and software development teams, ensuring alignment on goals, scope, and expected outcomes.
  • Gather, analyze, document, validate, and manage business, functional, and system requirements across multiple initiatives.
  • Lead requirements elicitation activities through stakeholder interviews, workshops, surveys, document reviews, and collaborative working sessions.
  • Create, refine, and maintain user stories, acceptance criteria, requirements artifacts, and end-to-end traceability inAzure DevOps (ADO).
  • Support utility industry projects operating withinNERC-compliant environments, ensuring documentation standards and regulatory expectations are met.
  • Evaluate business processes, workflows, and operational procedures to identify gaps, risks, and opportunities for improvement.
  • Translate business needs into structured requirements that enable efficient design, development, testing, and implementation.
  • Partner closely with project managers, developers, QA teams, and business users to support successful solution delivery.
  • Facilitate requirements reviews, solution walkthroughs, and stakeholder sign-off sessions.
  • Provide leadership and guidance to cross-functional teams while balancing multiple priorities in a fast-paced project environment.
  • Support enterprise software development and modernization efforts with strong analytical insight and business process expertise.
  • Help drive consistency, clarity, and quality across requirements documentation and delivery practices.
Qualifications
  • Bachelor27s degree inInformation Technology, Business, Engineering, or a related field.
  • 7+ yearsof Business Analysis experience in IT environments.
  • Demonstrated experience supportingutilities industryprojects.
  • Strong knowledge ofNERC documentation and compliance requirements.
  • Hands-on experience usingAzure DevOps (ADO)for requirements management, user stories, and traceability.
  • Proven success in requirements gathering, process mapping, workflow analysis, and business documentation.
  • Strong verbal and written communication skills with the ability to tailor messaging to both technical and non-technical audiences.
  • Ability to lead stakeholder discussions, requirements workshops, and cross-functional collaboration sessions.
  • Experience translating complex business needs into clear functional and system requirements.
  • Strong organizational skills and the ability to manage multiple priorities effectively.

Preferred Qualifications

  • Experience working inAgile/Scrumenvironments.
  • Certifications such asCBAP, PMI-PBA, Agile BA, or Scrum-related credentials.
  • Experience supportingenterprise software developmentand modernization initiatives.
  • Demonstrated leadership skills with the ability to influence teams and drive consensus.

The base salary range for this position is $92,250 - $130,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

We The deadline to apply for this position is: 08/10/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Location:

USA Bellevue 13555 SE 36th Street

Language Requirements:

Time Type:

Full time


Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

About Webhelp

Webhelp Careers

Joining Webhelp presents a prime opportunity to be part of a diverse team of professionals, where innovation and leadership in the customer experience industry are redefined daily. Webhelp stands as a beacon of growth and professional development, offering a plethora of job opportunities across various sectors.

Work You’ll Do

At Webhelp, the focus is on empowering employees to master their career paths with robust support systems and resources. The company fosters a culture where skill development and leadership are paramount, ensuring that every team member can thrive in their chosen career trajectory.

Explore Job Opportunities and Growth

Webhelp is dedicated to providing a dynamic work environment with ample opportunities for professional growth through job positions in multiple disciplines. Whether looking for an entry-level position or a more senior role, Webhelp offers a path that caters to diverse career aspirations and skills.

Internship Programs

Start with a solid foundation through Webhelp’s internship programs. These positions are designed to offer real-world experience in a nurturing environment, preparing interns for full-time employment with hands-on learning and networking opportunities.

Innovative Work Environment

Innovation is at the core of Webhelp’s operations, driving the company to stay ahead in providing cutting-edge solutions for customer engagement and support. Employees at Webhelp are encouraged to bring fresh ideas to the table, fostering an environment where creativity and innovation are rewarded.

Diversity and Inclusion

Webhelp is committed to creating a workplace that reflects the diversity of the communities it serves. The company’s diversity training ensures that all employees feel valued and understood, contributing to a richer, more inclusive workplace.

Benefits and Culture

The benefits at Webhelp go beyond traditional employment perks. Employees enjoy a supportive and inclusive culture, comprehensive health benefits, and programs designed to promote work-life balance. This supportive environment ensures that every team member’s well-being is a priority.

Leadership and Professional Development

Leadership at Webhelp is about inspiring and facilitating growth. With access to cutting-edge training and development programs, employees are equipped to take on leadership roles, driving the company and their careers forward.

Career Advancement

Webhelp believes in nurturing talent from within. Career advancement is a key focus, with numerous employees rising through the ranks to take on more significant challenges and leadership roles. The company supports career progression through continuous learning and development opportunities.

Join the Team

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Prepare for Your Interview

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