Description Internal Only within Department Lead APP - Advanced Practice Provider (APP) (NP or PA) MaineHealth Urgent Care, North Conway, NH: Partner with the practice manager to provides on-site clinical and operational leadership for North Conway Urgent Care, combining direct patient care with workflow coordination, quality oversight, and team support.
Provider Responsibilities: - Provide evidence-based urgent care.
- Manage provider scheduling.
- Participate in onboarding and interviewing.
- Assist with chart review and performance concerns.
- Attend leadership meetings to review scorecards and metrics.
- Review SafetyNet and Press Ganey data to support improvement.
MA Oversight: - Partner with Lead MA on medication and supply ordering.
- Oversee CBO tool usage and follow-up.
- Serve as on-site resource for workflow and clinical questions.
- Maintain awareness of MA-related KPIs.
- Collaborate with nursing leadership on standards and staffing.
Leadership Expectations: - Promote psychological safety and advocacy.
- Address conflict constructively and communicate clearly.
- Provide coaching, feedback, and support professional growth.
- Demonstrate sound judgment and appropriate escalation.
- Lead change and maintain accountability.
- Support team culture and operational reliability.
Data, Metrics, & Quality Monitoring: - Maintain awareness of Access, Quality, Safety, Experience, and Operational metrics.
- Help translate metrics into practical workflow habits.
- Participate in leadership reviews and action planning.
- Support SafetyNet and Press Ganey follow-up.
Onboarding & Education: - Support structured onboarding for APPs and MAs.
- Assist with EMR and workflow training.
Qualifications: - Master's degree as NP or PA with active NH licensure.
- National certification and DEA/controlled substance registration.
- 2+ years urgent care or acute care experience.
- Prior leadership experience preferred.
Work Conditions: - Mix of clinical and administrative work.
- Evening/weekend/holiday shifts as required.
- Occasional travel for meetings.
North Conway, NH: Mount Washington Valley is known for its scenic beauty in the shadow of the White Mountains. A haven for outdoor enthusiasts, the North Conway area is a great place to live and work, with dozens of ski areas and hundreds of hiking and biking trails just outside your door. The tourism industry is a major business driver in the area, and Memorial Hospital is one of the area's largest employers. Famous for its outlet shopping, North Conway is 2-3 hours from several major metropolitan areas and their airports, such as Boston, Portland and Concord.
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