JetBlue Airways

Lead Analyst People Data Insights

JetBlue Airways • $110K — $166K *
Long Island City, NY 11101In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's Degree in Industrial/Organizational Psychology, Statistics, Human Resources, or related field
  • Four years of applied data analysis and metric development experience
  • Three years of experience developing and administering surveys
  • Demonstrated database management skills and metrics interpretation
  • Strong research methodology and statistical analysis skills
  • Experience writing and using code (e.g., R/RStudio) for statistical analyses
  • Excellent communication skills for presenting complex data

Responsibilities

  • Lead JetBlue's Crewmember listening programs and partnerships
  • Design and improve surveys for methodological rigor
  • Uphold data privacy and security requirements
  • Automate analytical pipelines using code (e.g., R)
  • Identify research questions based on organizational needs
  • Conduct advanced data analyses linking listening data to business outcomes
  • Deliver actionable insights and recommendations to leaders

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Title: Lead Analyst, People Data Insights (Crewmember Listening)

Position Summary:

The Lead Analyst, Crewmember Listening, owns JetBlue's enterprise listening strategy and survey portfolio. This role leads the design, administration, analysis, and evolution of key People surveys, including engagement, safety, candidate experience, onboarding, and exit, often in close partnership with People Business Partners and cross-functional stakeholders.

Leveraging expertise in research methodology, analytics, and applied psychology, the Lead Analyst conducts rigorous analyses and linkage research to connect listening data with business outcomes. In partnership with the broader People Data Insights team, this role delivers clear, data-driven insights that enable leaders to make informed decisions, strengthen the Crewmember experience, and drive business results.

This role requires strong collaboration across levels of the organization, exceptional attention to detail, and a passion for using data to influence strategy and change. The Lead Analyst is also expected to continuously build expertise in new tools, technologies, and subject areas to advance JetBlue's listening capabilities.

Essential Responsibilities
  • Own and lead JetBlue's company-wide Crewmember listening programs (e.g., engagement, safety, candidate experience, onboarding, exit) in partnership with People Business Partners
  • Design, administer, and continuously improve surveys to ensure methodological rigor, relevance, and alignment with organizational priorities
  • Ensure all data privacy, security, and governance requirements are upheld across listening programs
  • Design and implement automated analytic pipelines using code (e.g., R) to generate and refresh thousands of survey analyses and outputs with minimal manual intervention
  • Collaborate with different areas of the business to identify research questions based on organizational needs, and effectively collect data to answer those questions
  • Conduct advanced analyses and linkage research to connect listening data with business and talent outcomes
  • Integrate listening data with other People and business data, as well as external research, to inform strategic decision-making
  • Deliver clear, compelling insights and recommendations to leaders at all levels, translating complex analyses into simple, actionable narratives
  • Provide thought leadership in evolving JetBlue's listening framework, strategy, and practices to maximize impact over time
  • Other duties as assigned

Minimum Experience and Qualifications
  • Master's Degree in Industrial/Organizational Psychology, Statistics, Human Resources, or other related field
  • Four (4) years of applied data analysis and metric development experience
  • Three (3) years of experience developing and administering surveys
  • Demonstrated database management skills and metrics interpretation through a work sample
  • Strong research methodology and statistical analysis skills, with the ability to interpret and explain results
  • Demonstrated experience writing, maintaining, and using code (e.g., R/RStudio) to conduct and automate large-scale statistical analyses and reporting
  • Excellent written, verbal, and presentation skills, including ability to present complex data and analytics to large and diverse audiences using simple language
  • High level of organization, attention to detail, and ability to manage multiple priorities
  • Strong Microsoft Office skills, including Word, Excel and PowerPoint
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Ph.D. in Industrial/Organizational Psychology, Statistics, Human Resources, or other related field preferred
  • Experience analyzing structured and unstructured data in R/ Rstudio
  • Experience using Spotfire, Tableau, or another tool to develop dashboards

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment
  • Computer and other office equipment

Work Environment
  • Traditional office environment

Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation
  • The base pay range for this position is between $110,000.00 and $166,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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