DescriptionOverviewThe Lead Analyst, EPMO Deployment serves as a senior individual contributor responsible for driving enterprise deployment planning, readiness analysis, and workforce change execution across PDS Health's office network and support functions. Reporting directly to the Sr. Director, EPMO, this role owns key deployment workstreams end-to-end - from readiness assessment and field coordination through go-live execution and post-deployment adoption analysis. Drawing on direct PDS Health field experience, the Lead Analyst bridges the gap between enterprise program strategy and operational reality, serving as the primary subject matter resource on deployment sequencing, office-level readiness, and workforce change adoption. The role partners closely with Program and Project Managers, Product Owners, IT, Training, Field Operations, and business leadership to ensure deployments are structured, data-driven, and executed with precision across a complex, multi-site environment.
Responsibilities- Own the development and maintenance of enterprise deployment plans, phased rollout schedules, and implementation timelines for strategic programs and field-facing initiatives.
- Lead deployment planning sessions with Program Managers, IT, and Field Operations, driving alignment on sequencing, dependencies, blackout periods, and go-live criteria.
- Serve as the primary owner of the enterprise Deployment Calendar, ensuring accuracy, completeness, and proactive management of scheduling conflicts across the portfolio.
- Develop and maintain deployment charters, readiness checklists, go-live approval frameworks, and post-deployment monitoring plans.
- Determine and recommend deployment sequencing across organization-wide initiatives, balancing operational capacity, field readiness, and strategic priorities.
- Identify and resolve deployment planning gaps, risks, and interdependencies; escalate blockers with recommended solutions to the Sr. Director, EPMO.
- Apply direct PDS Health front office and/or back-office experience to assess operational impact, anticipate field-level deployment challenges, and design realistic readiness strategies.
- Serve as the primary liaison between the EPMO and field operations, translating program requirements into actionable, office-level deployment guidance.
- Lead workforce readiness planning for deployments, including identification of affected roles, workflow changes, training needs, and operational support requirements.
- Own the design and execution of field-facing adoption strategies - including communications, job aids, training coordination, and on-the-ground support plans - ensuring offices are prepared and supported through go-live.
- Monitor post-deployment adoption performance at the office and regional level; identify adoption gaps, determine root causes, and drive corrective action in partnership with Field Operations and Training.
- Champion the field perspective across the enterprise, ensuring deployment plans reflect operational constraints and workforce realities.
- Own the design and maintenance of deployment readiness dashboards, status reports, and scorecard frameworks that provide leadership with clear, data-driven visibility into go-live preparedness.
- Analyze readiness data across dimensions including training completion, UAT outcomes, stakeholder engagement, and operational preparedness; synthesize findings into actionable recommendations for program leadership.
- Develop and deliver executive-ready deployment status updates and readiness summaries for the Sr. Director, EPMO, program sponsors, and governance forums.
- Define and track key performance indicators for deployment success, including go-live readiness scores, adoption rates, and post-deployment performance metrics.
- Conduct post-deployment analysis to evaluate outcomes against intended objectives; document findings and recommend adjustments to deployment approach for future initiatives.
- Maintain data workbooks, reporting templates, and portfolio-level tracking tools that support consistent deployment governance across the EPMO.
- Lead Alpha, Beta, and User Acceptance Testing (UAT) coordination, including test planning, participant scheduling, feedback collection, issue tracking, and resolution management.
- Partner with the departments, business owners,and IT to design and facilitate UAT cycles with dental office users, leveraging field knowledge to ensure test scenarios reflect real operational workflows.
- Synthesize testing feedback and issue logs into clear go/no-go recommendations for deployment decision-makers.
- Own the tracking and resolution of pre-deployment open items, defects, and operational blockers; escalate unresolved risks with documented impact analysis.
- Lead change impact assessments for deployment initiatives, identifying affected stakeholder groups, workflows, systems, and operational risks with a field-informed perspective.
- Design and execute structured change management plans - including stakeholder engagement strategies, communication plans, and training deployment - aligned to ADKAR or equivalent change frameworks.
- Develop and distribute deployment communications, field-facing resources, and manager toolkits that enable front-line leaders to support their teams through change.
- Track and report stakeholder engagement, communication reach, and training completion; proactively address readiness gaps before go-live.
- Serve as a change management resource and coach for project managers and delivery teams, elevating deployment and change practices across the EPMO.
- Prepare and present deployment plans, readiness analyses, and status updates for governance forums including the Best Practices Improvement Committee (BPIC) and EPMO leadership reviews.
- Contribute to the development and evolution of enterprise deployment standards, frameworks, and repeatable processes within the EPMO.
- Capture lessons learned from each deployment cycle and translate findings into concrete process improvements and updated EPMO standards.
- Maintain EPMO deployment tools, templates, and governance documentation, ensuring currency and accessibility across the program team.
- Ensures compliance with all policies and standards, as well as state, federal and other regulatory bodies.
- This is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change.
Qualifications- Bachelor's Degree in Arts/Sciences (BA/BS) in Business, Healthcare Administration, Information Systems, Organizational Development, or related field required. In lieu of degree, 5+ years of directly relevant experience required.
- 10+ years of experience in project management, deployment coordination, change management, workforce readiness, or program operations required.
- Direct PDS Health field office experience required - Front Office and/or Back Office (e.g., patient scheduling, treatment coordination, billing, office operations).
- Demonstrated experience leading enterprise or multi-site deployments, system implementations, or operational transformation initiatives.
- Proven track record in workforce change adoption, including training coordination, communications, and field-level readiness execution.
- Experience working within both structured (Waterfall) and iterative (Agile) delivery environments.
- Experience working within a PMO, EPMO, or enterprise program management environment preferred.
- Applications: Smartsheet, Jira, Confluence, Epic, Workday, Oracle, Anaplan, and/or Microsoft Project preferred.
Preferred- Project management certification preferred (e.g., PMP, CAPM).
- Change management certification preferred (e.g., Prosci ADKAR, CCMP).
- Agile certification a plus (e.g., CSM, PMI-ACP).
Knowledge/Skills/Abilities- Deep understanding of dental office operations - front office and/or back office workflows - with the ability to apply field knowledge to enterprise deployment design and field readiness planning.
- Advanced analytical skills; able to design readiness frameworks, interpret complex deployment data, and translate findings into executive-ready insights and recommendations.
- Strong project management capabilities, including the ability to independently own and drive multiple concurrent deployment workstreams with competing priorities and deadlines
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio) and project/portfolio management tools (Smartsheet, Jira, or equivalent).
- Excellent written and verbal communication skills; proven ability to present complex deployment and readiness information clearly to field teams, operational leaders, and executive stakeholders.
- Highly developed collaboration, influencing, and cross-functional coordination skills; experienced working across IT, Field Operations, Finance, Training, and Marketing
- Sound judgment in assessing deployment risk, sequencing decisions, and go/no-go recommendations; able to make and defend data-informed decisions under pressure.
- Self-directed and accountable; operates with a high degree of ownership and initiative, comfortable leading without direct authority.
- Strong abilities in managing the daily operations of a workstream or functional area while developing short-to-medium-term (1-3 year) deployment and readiness goals.
- Ability to interpret and apply enterprise policies, deployment governance standards, and change management frameworks consistently across programs.
- Ability to handle sensitive and confidential information - including employee records and compensation data - with the highest level of discretion.
Travel- Travel via car or airplane for meetings, audits, vendor engagements, and/or site visit
- Travel includes overnight periods.
- Travel to multiple offices per day, in some cases several times per day.
- Typically requires in-person presence at the support office Monday through Friday.
Benefits- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
Salary Information$103,000.00-$133,000.00 / Annually
