Leads design and delivery of scalable voice and chat solutions using Amazon Connect, owning contact flows, integrations, and overall platform reliability.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Design and manage Amazon Connect contact flows (IVR & chat)
- Build Lambda-based integrations for backend APIs
- Integrate with Lex bots and external systems
- Optimize routing, queues, and call handling
- Ensure high availability, monitoring, and performance
- Lead production support, RCA, and continuous improvements
Architecture Expectations
- Decoupled design (Connect → Lambda → APIs)
- Clean separation of routing, business logic, and integrations
- Scalable and reusable contact flow patterns
Success Criteria- Stable call flows with low failure rates
- Efficient routing and reduced wait times
- Solid monitoring and quick issue resolution
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 5+ years of experience with APIs, event-driven design, and IVR systems
- 2+ years of experience with Node.js (TypeScript preferred)
- 2+ years of experience with AWS: Amazon Web Services, Amazon Connect, AWS Lambda, Amazon API Gateway
- 2+ years of experience with conversational: Amazon Lex
- Must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship (e.g., H-1B, TN, F-1/OPT, CPT, or other employment-based visa status)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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