Honeywell

Lead Advanced Field Service Technician

Honeywell$85K — $97K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education in a related field
  • 5+ years of field experience with Honeywell BAS Controls or access control and CCTV
  • Training/certification on Honeywell software programming tools
  • Training/certification on networking protocols and products
  • Valid G driver's license

Responsibilities

  • Resolve customer challenges quickly and efficiently
  • Conduct maintenance, installation, or repair work orders
  • Analyze system logs and perform audits to improve performance
  • Test and calibrate system and peripheral devices
  • Perform system backups and install updates/patches
  • Assist customer with Life Cycle Management and upgrade planning
  • Project manage small service installations and related tasks

Benefits

  • Opportunity to advance career and technical skills
  • Exposure to a variety of sophisticated Honeywell solutions
  • Hands-on experience in an exciting and challenging environment
  • Mentorship opportunities to lead and train junior staff
  • Dynamic interaction with engineers, end-users, and peers
Full Job Description
Job Description

As a Lead Advanced Field Service Technician, you will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors. Share knowledge of Honeywell solutions to improve efficiencies and team ability. Become a technical specialist for sophisticated Honeywell solutions/product offerings.

This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.

Responsibilities

Key Responsibilities:
  • Resolve customer challenges quickly and efficiently
  • Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
  • Analyze system logs and perform routine audits to improve system performance and efficiency
  • Test, calibrate, and verify system and peripheral devices.
  • Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
  • Perform system backups and install appropriate updates and patches
  • Provide software and hardware design, development and implementation support
  • Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
  • Update customer drawings/documentation with any configuration or model changes
  • Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
  • Build and maintain accurate records, reports, system configuration documentation and action lists
  • Lead and document reoccurring meetings both with customer and internal
  • Formal reporting and site documentation
  • Mentor and train Jr. Field Service Representatives
  • Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
  • Ability to cover on-call rotation for sites


Qualifications

YOU MUST HAVE
  • Post-Secondary education in related field
  • Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV.
  • Training/Certification on Honeywell software programming tools
  • Training/Certification on networking protocols and products
  • Valid G driver's License


WE VALUE
  • Advanced knowledge of Microsoft Active Directory
  • CFA and/or electrical/Electronic diploma
  • Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting
  • Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
  • Expertise working in a server-based environment
  • Previous electronic security industry experience
  • Previous technical / installation experience
  • A solid grasp of network communications technology
  • Application Programming Experience (JAVA, Apache Tomcat, VB Script)
  • Extraction and manipulation of reports
  • Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
  • Ability to lead, mentor and transfer knowledge
  • Superb communication, interpersonal and organizational skills
  • Computer Science background
  • Previous customer service experience
  • Technical/professional certificate
  • Ability to read and interpret mechanical/electrical drawings and diagrams
  • Bilingual in French and English


The annual base salary range for this position is $85,000 to $97,000 in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

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