About This RoleA Large Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They're focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value through upsells and renewals.
What you will be doing- Own the customer's renewal, usage, and adoption of Kenect product features.
- Identify, strategize and execute account expansions, feature upsells and cross-sales
- Promote maximum value of the product, identify new opportunities to ensure growth attainment
- Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
- Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
- Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.
- Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
- Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.
Skills & Qualifications- 3+ years of Enterprise Customer Success experience in a SaaS or software company.
- Driven, self-motivated, enthusiastic and with a "get things done" attitude
- Ability to manage a large portfolio of clients with amazing task and time management
- A+ organization skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality, with a bias for speed and action
- Knowledge of Salesforce is a plus
Our Company values we hope you showcase- Unwavering Customer Obsession
- See it, Solve it, Get it Done
- Build, Adapt, Win
What Kenect offers!- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
