AS A REGIONAL MANAGER You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.
Department: Landscape Maintenance
Reports To: Division Manager
FLSA Status: Exempt
REGIONAL MANAGER DUTIES INCLUDE- Manage and direct Overall Customer Experience
- Direct initial Site Assessments to determine what our program will fix and won't
- Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why
- Manage overall program execution according to SOS
- Perform regular site audits to ensure quality standards
- Create and manage Opportunity Pipeline per property
- Work with customer to establish annual enhancement budget
- Photo document growth and improvement of key areas per property annually
- Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs
- Oversee prompt response to customer generated issues and manage appropriate resolution
- Conduct annual contract review and renewal with customers
- Direct and assist Area Managers daily
- Work with Area Managers to meet or exceed property GM budgets
- Participate in meetings and assist Division Manager in overall leadership of the Division
- Other duties may be assigned.
QUALIFICATIONS- Bachelor's Degree is preferred.
- 3-5 years related industry experience.
- Will be required to obtain relevant industry certifications within 12 months
- Experience in business management, including basic accounting skills.
- Valid driver's license and clean MVR.
COMPENSATION / BENEFITS- $75,000.00 - $95,000.00 per year
- Monthly Vehicle Allowance
- Company Phone
- Medical, Dental, Vision, Liability and several more supplemental insurance options
- 401K plan with partial match*
- Paid Vacation, Sick Leave and Holidays*
EDUCATIONBachelor or Master's Degree in Horticulture/ Turf Management or a related field is preferred.
LICENSEDriver's License and clear Motor Vehicle Record (MVR).
KEY PERFORMANCE METRICS- Sales to budget
- GM to budget
- Customer Retention
- Service Quality Score
- Customer Satisfaction Score
EXTRAORDINARY WORK CONDITIONS- Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary
- Extensive driving within designated work areas
- Must be capable of working outdoors and visiting job sites on a regular basis
EQUIPMENT/ MACHINERY USED- Computers and peripherals
- Multi-line telephone system
- All office equipment, copy machine, fax machine etc.
