L4 Product Manager - Stream+ & Entertainment

LifeWorks, Inc. • $86K — $136K *
Vancouver, BC V5K 5J9In-Person
Media
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of product management experience specifically in the entertainment or technology sectors
  • Strong understanding of OTT (Over-The-Top) media services and market trends
  • Proficient in data analytics with experience in defining KPIs
  • Excellent stakeholder management skills with a track record of nurturing partnerships
  • Ability to balance strategic vision with hands-on execution
  • Experience leading cross-functional teams in a fast-paced environment
  • Strong communication skills for articulating product vision and requirements

Responsibilities

  • Shape and execute the Stream+ product roadmap that connects viewers to world-class entertainment
  • Design seamless experiences across TELUS devices for effortless content discovery
  • Lead customer lifecycle initiatives to streamline customer experience
  • Build and nurture strategic partnerships with major OTT providers
  • Define a compelling product vision informed by customer insights and market trends
  • Serve as the primary liaison for OTT partners managing technical integrations and performance
  • Define metrics to measure product health and customer satisfaction

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures
  • Minimum of 3 weeks of vacation and flexible benefits plan
  • Flexible work options, including in-office or virtual settings
  • Generous employer matched pension and share purchase programs
  • Opportunities to contribute to community service initiatives
  • Career growth and development opportunities
Full Job Description
Description

TV & Entertainment Team, CPO Organization

About This Role

Join TELUS's innovative TV & Entertainment team, where we're revolutionizing how Canadians experience home entertainment and streaming. We own the end-to-end customer experience and product strategy for Optik TV, Stream+, and our next-generation entertainment platforms, at TELUS. As part of our dynamic product management ecosystem, you'll work alongside talented professionals who are passionate about shaping the future of television & entertainment services in Canada.

We're seeking a strategic, customer-focused L4 Product Manager to drive the vision and execution of our Stream+ product roadmap, creating a streaming-first proposition that delivers remarkable experiences for Canadians. In this role, you'll balance strategic vision with hands-on execution, managing complex partner relationships while championing customer-centric innovation across integrated devices and platforms.

Your Impact

  • Create & Deliver Stream+ Roadmap - Shape and execute the Stream+ product roadmap that defines our streaming-first strategy, creating a compelling value proposition that connects Canadian viewers to world-class entertainment
  • Drive Integrated Device Experience - Design and bring to life seamless, intuitive experiences across TELUS devices and platforms, making entertainment discovery and consumption effortless for our customers
  • Orchestrate Customer-Centric Strategy - Lead LBGUPS (Learn, Buy, Get, Use, Pay, Support) customer lifecycle initiatives, identifying friction points and streamlining the overall customer experience
  • Manage OTT Partner Relationships - Build and nurture strategic partnerships with major Over-The-Top (OTT) streaming providers, managing technical integration requirements, performance optimization and driving compliance with partner and TELUS objectives


Qualifications

Key Responsibilities

  • Product Vision & Roadmap - Develop and communicate a compelling product vision for Stream+ that balances streaming innovation, integrated device experiences, and TELUS business objectives. Create and maintain a prioritized roadmap informed by customer research, market trends, and technical feasibility
  • Customer-Centric Product Development - Lead cross-functional teams in defining requirements, designing features, and delivering high-quality experiences. Leverage customer research and data analytics to validate hypotheses and drive continuous improvement
  • OTT Partner Management - Serve as the primary liaison to major OTT partners (Netflix, Disney, Amazon, etc.), managing technical requirements, API integration requests, performance metrics, and compliance.
  • Technical Integration Leadership - Partner with engineering and architecture teams to define technical roadmaps for OTT integrations, identify and resolve technical blockers, optimize performance, and ensure partner platform requirements are met
  • Data & Analytics - Define KPIs and metrics that measure product health, customer satisfaction, and business impact. Build dashboards, conduct analysis, and translate insights into actionable product decisions
  • Integrated Multi-Platform Experience - Partner with development teams to create a seamless, frictionless content discovery & viewing experience for Stream+ customers across TELUS hardware, mobile devices, web platforms, and third-party devices (Roku, Apple TV, etc.), working closely with internal teams and external partners
  • Market & Competitive Analysis - Monitor competitive dynamics, emerging technologies, and industry trends. Share insights with leadership and translate market opportunities into product strategy
  • Cross-Functional Collaboration - Work with Product Marketing, Operations, Finance, Legal, and Customer Experience teams to ensure smooth product launches, go-to-market execution, and ongoing optimization


Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

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LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

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Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

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LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

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Industry
Healthcare
* Ladders Estimates

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