Job Title - Actimize L2 Support

Location - NYC Midtown

Job Description

Purpose of the Role

The onsite Senior Manager is the single point of accountability for L2 production support of the Clients Risk and Compliance application portfolio acting as the bridge between the clients businessIT stakeholders in NY and the offshore L2 support team in Chennai This role owns service levels incident governance and continuous improvement of the L2 support function

Responsibilities

Key Responsibilities

Provide Level 2 L2 production support for Bank's Risk and Compliance applications including incident triage diagnosis root cause analysis and resolution within defined SLAs

Manage and resolve incidents escalated from L1Help Desk for Actimize CDD and SAM Bridger XG OFAC PDLGD CreditLens BancWare Archer Evolv Fraud Analyst TREPP ICE BlackNight and Regulatory Data Corporation RDC

Investigate and resolve Data Load and Data Quality DLDQ issues including upstream and downstream interface failures

Perform job monitoring batch failure analysis and database level troubleshooting using SQL

Coordinate with infrastructure network and vendor support teams for cross functional incident resolution

Maintain incident documentation knowledge base articles and runbooks within ServiceNow

Support change management activities including release validation regression testing coordination and post deployment monitoring

Ensure adherence to ITIL aligned incident problem and change management processes

Escalate to L3 application engineering and vendor only when resolution requires code or platform level changes while owning the incident through closure

Own the client relationship for L2 support chair incident review and service review calls present RCAs to business and IT stakeholders

Provide governance oversight of the offshore L2 team M and SM reviewing ticket quality SLA adherence and knowledge base health

Drive continuous improvement recurring incident analysis automation of repetitive L2 tasks and proactive monitoring recommendations

Act as the primary escalation interface to L3 applicationvendor engineering teams and to infrastructurenetwork teams

Eligibility Criteria

Bachelors degree in Computer Science Information Systems or related field

Minimum 12 years of overall IT experience with at least 5 years in financial crime compliance risk or banking application production support

Prior experience supporting a US banking or financial services client is strongly preferred

Salary and Other Compensation:

The annual salary for this position is between $130-155K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.