Job Title :: L2 Cloud Support Engineer

Job Location :: Phoenix AZ (Onsite)

Shift time :: 6 AM to 3 PM PHX

Description:
AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly

Job Responsibilities
Azure Infrastructure Operations (IaaS)
• Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts.
Hybrid Infrastructure & Identity Management
• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
• Support Active Directory, Exchange, and Microsoft 365 environments.
Incident, Problem & Change Management
• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues.
Monitoring, Security & Compliance
• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation.
Backup & Disaster Recovery
• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities.
Team Collaboration & Leadership
• Provide technical guidance and mentorship to junior team members.
Required Skills & Experience

• Microsoft Azure (Compute, Networking, Storage)
• Microsoft Entra ID (Azure AD)
• Azure Monitoring & Security
• Hybrid Cloud Infrastructure Knowledge
• VMware / Hyper-V Administration
• Windows Server Administration
• VPN & ExpressRoute Connectivity
• Incident & Change Management
• Root Cause Analysis (RCA)

Preferred Skills & Experience:

• Microsoft 365 Administration
• Exchange Administration
• Backup & Disaster Recovery Solutions
• IT Infrastructure Monitoring Tools
• ITIL Process Knowledge

Education Required:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.