Job DescriptionAllied Universal® is hiring a KPI and Development Manager to support a large global entertainment client. The KPI Manager is responsible for designing, implementing, and maintaining key performance indicator (KPI) frameworks that drive strategic decision-making and operational effectiveness. The KPI Manager works cross-functionally to align business objectives with measurable outcomes, ensuring transparency, accountability, and continuous improvement across the organization.
The KPI Manager is a hybrid office/remote role. Office location may be in Los Angeles or Los Gatos, California; Seattle, Washington; or Chelsea, New York.
RESPONSIBILITIES:- Develop, track, and report KPIs across departments to support strategic goals and operational performance
- Collaborate with leadership to identify performance metrics relevant to each business unit
- Analyze trends, variances, and patterns in performance data to support data-driven decisions
- Design and implement dashboards and reporting tools using the Google Workspace
- Lead regular performance review meetings with department heads to assess progress against targets
- Provide actionable insights and recommend corrective actions when KPIs are off-target
- Ensure consistency and data integrity in all KPI reporting and definitions across the company
- Support budgeting, forecasting, and strategic planning processes with relevant performance data
- Manage monthly invoices based on client requirements, ensuring billing accuracy, PO updates, and timely submission to the client
- Train staff on KPI methodology and ensure alignment in understanding and usage of metrics
- Stay current with best practices in performance measurement and operational analytics
- Maintain the client facing portal. Collect relevant information, compile findings, and prepare and distribute a weekly activity report.
- Conduct monthly onboarding and offboarding audits to ensure compliance with background check requirements, accuracy of employee documentation, and timely completion of offboarding activities, including system access removal and record maintenance
- Review and analyze existing security policies and procedures and develop operational guidelines for new security systems and response protocols
QUALIFICATIONS (MUST HAVE):- High school diploma or equivalent
- Ability to meet and maintain any applicable state licensing or certification requirements
- Minimum of two (2) years of project management experience
- Minimum of two (2) years of experience conducting compliance auditing, to include executing complex audit plans
- Exceptional oral and written interpersonal communication skills
- Extensive knowledge and implementation experience with advanced risk-based audit methodologies, policies, and procedures, aimed at consistently improving audit quality
- Skilled in producing fact-based audit findings and crafting actionable recommendations that address risks and gain buy-in from various levels of management
- Ability to provide insightful analysis of audit results to senior committees and leaders, facilitating root cause analysis and driving sustainable control improvements
- Strong technical proficiency and expertise in Microsoft Excel with ability to quickly adapt to financial reporting systems
- Strong commitment to maintaining the independence and ethical standards of the audit team while fostering productive collaboration with management at all levels
- Have an expert skillset with Google Workspace
- Ability to create documents, edit documents, and review large volumes of documents for errors with little guidance
- Able to plan, manage, and follow through on projects and audits, meeting strict deadlines
- Have knowledge of and be able to learn new software platforms such as SharePoint
PREFERRED QUALIFICATIONS (NICE TO HAVE):- Experience in executing group audits with international component auditors
- College degree in Business, Project Management, or other administrative management field
COMPENSATION & BENEFITS:- Pay Rate: $75,000 to $110,000 per year
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Eligibility for our retirement plans
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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