TeleTech

Knowledge Manager

TeleTech$55K — $126K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience with SharePoint custom development and architecture
  • 3+ years of experience building 'out-of-the-box' SharePoint solutions
  • Experience with Microsoft SharePoint 2013, 2016, 2019, Subscription Edition, and O365
  • Experience managing distribution groups and security permissions
  • Experience automating workflows with Power Automate or SharePoint Designer 2013
  • Knowledge of SharePoint site architecture and hub/team/communication sites
  • Active TS/SCI clearance required

Responsibilities

  • Collaborate with the development team to design a user-centric SharePoint site
  • Ensure accessibility across various browsers and devices
  • Meet security requirements while developing new features
  • Translate stakeholder needs into actionable solutions
  • Administer and maintain SharePoint-based enterprise solutions
  • Automate workflows to improve efficiency
  • Participate in positive code reviews and team mentoring

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Professional development and tuition assistance
  • Paid leave and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Knowledge Manager
The Opportunity:

This is an opportunity to meet challenges in national defense by collaborating with a development team to develop a SharePoint site with user-centric design.

On our team, you'll work with the development team to ensure accessibility for all users by developing a front end that functions across browsers, platforms, and devices while meeting accessibility and security requirements. With mentoring, positive code reviews, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers.

Work with us as we shape systems to change national security for the better.

You Have:
  • 3+ years of experience with SharePoint custom development and architecture
  • 3+ years of experience building "out-of-the-box" SharePoint solutions
  • Experience with Microsoft SharePoint 2013, 2016, or 2019, Subscription Edition, and O365, including administration and development such as SharePoint sites, sub-sites, libraries, and lists and maintenance of SharePoint-based enterprise solutions
  • Experience managing distribution groups, security group, and permission to resources
  • Experience automating workflows with Power Automate or SharePoint Designer 2013
  • Knowledge of site architecture and the differences between site in SharePoint O365, such as Hub Sites, Team Sites, and Communication Sites
  • Ability to translate client, stakeholder, and end user's needs and requirements, and recommend actionable solutions
  • Ability to work with web development tools and languages, such as JavaScript, HTML, or CSS
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • HS diploma or GED and 7+ years of experience with knowledge management solutions, or Bachelor's degree and 3+ years of experience with knowledge management solutions


Nice If You Have:
  • Experience with the data visualization tools, such as Tableau
  • Knowledge of DoD domains
  • Possession of excellent documentation, organization, interpersonal, and analytical skills
  • Possession of excellent verbal and written communication skills
  • Possession of excellent client-facing or advising skills
  • TS/SCI clearance with a polygraph
  • Bachelor's degree


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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