DescriptionPLEX Solutions, Part of Markon, is looking for a Knowledge Manager to support a customer in the Annapolis Junction, MD area.
Responsibilities
- Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System
- Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
- Trains and educates front-end users of the knowledge management tools
- Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives to arrive at best practices, and coordinates the development and modification of new and existing content
- Provides operational support to CNMF by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content
- Provides strategic direction to business groups through initiative prioritizing, integration, and resource application and ensures that policies and procedures align with the USCYBERCOM mission
- Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
- Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results
- Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
- Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements
Qualifications
- Active TS/SCI W/ Polygraph
- Minimum 10 years of experience as a Knowledge Management Specialist
- Minimum of Bachelor’s Degree in Information Management, or related discipline
- Strong attention to detail and organizational skills.
- Excellent communications skills
- Significant SharePoint and Confluence experience is required
- Experience designing SharePoint and Confluence front-end solutions based on business requirements
- Knowledge of SharePoint Designer workflows and InfoPath forms
- Build SharePoint Online solutions compromised of workflows, forms and dashboards
- Knowledge of the customer mission is helpful
Preferred Qualifications:
- Jira experience is preferred
Salary RangeUSD $120,000.00 - USD $140,000.00 /Yr.The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
