• Partner with cross-functional teams to design and optimize existing documentation into a single source of truth
• Maintain the technologies training library of content on a regular basis to ensure current best practices are accessible
• Translate technical documentation into digestible content for end users in partnership with subject matter experts from the business and/or technology owners
• Design and create coursework that supports ETS Technologies with multiple audiences including but not limited to DPR’s Family of Companies and Sales Enablement teams
• Develop metadata structures, templates, and governance models that make process information easy to maintain and find
• Integrate the technologies training library with existing CRM and other ETS Get Work Applications to create seamless access to relevant information 
• Establish governance workflows for process creation, review, and approval 
• Maintain content quality by developing standards for documentation, formatting, and version control 
• Build contributor guidelines and train employees on how to submit or update content. 
• Collaborate with System Admins to promote consistent use of the library and knowledge resources through training, onboarding, and communication
• Measure content usage and incorporate employee feedback to identify improvements and drive continuous adoption of knowledge resources
• Serve as the primary liaison to DPR’s Knowledge Management and L&D teams for system alignment, governance practices, and cross-company integration opportunities 

Education 

Required

• Associate’s degree in Library Science, Information Science, Education or a related technical field. 

Desired

• Bachelor’s degree in Library Science, Information Science, Education or a related technical field. 

• Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe or similar).

Knowledge & Experience 

• 3+ years of experience in knowledge management, operations systems, instructional design, process documentation, or related disciplines.
• Experience collaborating with diverse stakeholders, leadership, end users and external vendors. 
• Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe, WorkDay or similar).
• Experience designing or implementing process documentation standards, including templates, workflows, and review cycles.

• Excellent organizational skills to manage and maintain large collections.
• Ability to conduct regular audits and updates.

• Strong understanding of business processes and workflows as they relate to enterprise and business applications. 

• Prolonged periods of sitting and/or standing at a computer screen. 

• Must be able to sit or stand for long periods of time. 

• Occasional domestic travel, via airplane, will be required for meetings. 

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.