Diligent Corporation

Knowledge Management Specialist

Diligent Corporation • $70K — $95K *
Chantilly, VA 20152In-Person
Technical Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 4+ years of technical writing, editing, or documentation experience
  • Experience with large-scale or multi-document environments
  • Strong proficiency in Microsoft Word and SharePoint
  • Experience collaborating with cross-functional teams and subject matter experts
  • Attention to detail and organizational skills

Responsibilities

  • Develop, edit, and standardize technical documentation for clarity and consistency
  • Apply templates, formatting standards, and structures across documentation
  • Collaborate with subject matter experts to gather and translate technical information
  • Identify and resolve gaps and inconsistencies in documentation
  • Organize content into logical sections for usability and publication readiness
  • Maintain document integrity and version control in SharePoint and Microsoft 365
  • Incorporate stakeholder feedback during review cycles
  • Perform quality assurance checks on documentation

Benefits

  • Flexible work hours
  • Opportunities for professional development
  • Collaborative team environment
  • Access to the latest tools and technologies in documentation management
  • Support for continuous improvement initiatives
Full Job Description
Job Summary:Serves as a key contributor supporting the development, refinement, and publication of large-scale technical documentation. Responsible for producing clear, consistent, and structured content while collaborating with subject matter experts and stakeholders to ensure documentation is accurate, usable, and aligned with organizational standards.

Responsibilities:
  • Develop, edit, and standardize technical documentation to ensure clarity and consistency.
  • Apply templates, formatting standards, and document structures across a large documentation library.
  • Collaborate with subject matter experts (SMEs) to gather, interpret, and translate technical information.
  • Identify and resolve gaps, inconsistencies, and unclear guidance across documentation.
  • Organize content into logical sections and chapters to support usability and publication readiness.
  • Maintain version control, traceability, and document integrity within SharePoint and Microsoft 365 environments.
  • Support iterative review cycles by incorporating stakeholder and committee feedback.
  • Perform quality assurance checks including formatting, cross-referencing, and hyperlink validation.
  • Contribute to continuous improvement of documentation processes and workflows.
Skills & Requirements
Required Experience:
  • 4+ years of technical writing, editing, or documentation experience
  • Experience supporting large-scale or multi-document environments
  • Strong proficiency in Microsoft Word and SharePoint
  • Experience working with cross-functional teams and SMEs
  • Strong attention to detail and organizational skills
Qualifications

About Diligent Corporation

Diligent Corporation is a software company that provides secure corporate governance and collaboration solutions for boards and senior executives. The company's solutions are used by over 19,000 organizations and 650,000 leaders in more than 90 countries. Diligent's products include Diligent Boards, a board portal that provides secure access to board materials and collaboration tools, and Diligent Messenger, a secure messaging and collaboration platform. Diligent Corporation was founded in 2001 and is headquartered in New York City. The company has offices in the United States, Canada, Europe, and Asia-Pacific. Diligent Corporation is a privately held company and is not traded on any stock exchange.
Learn more about Diligent Corporation
Size
2,000 employees
Industry
Enterprise Technology
* Ladders Estimates

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