OverviewWe have an exciting opportunity at the Department of State! The Knowledge Management (KM) Lead directs KM Specialists to develop, maintain, and enhance KM resources that support the customer’s mission to provide IT services to DoS users enterprise wide.
Responsibilities:
- In this role, you will lead and execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge. This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.
- The KM Lead leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.
- Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards.
- Update SOPs to reflect modernization initiatives and emerging technologies.
- Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.
- The role will also ensure we document systems, applications, and databases across all tiers.
- Maintain logical and physical IT infrastructure diagrams.
- Document system architecture and data flows.
- Maintain security policies and compliance documentation.
- Maintain technical requirements and user guides.
- The KM Lead will develop user guides and quick reference materials for common IT tasks.
- Create orientation materials for new users of KM tools and IT services.
- You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
- 8+ years
- Bachelor's in IT or related field
- Secret Security Clearance
PREFERRED REQUIREMENTS:
- Comp TIA Sec+, ITIL 4 Foundation Certification(s)
PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
- Sitting for long periods
- Standing for long periods
- Ambulate throughout an office
- Ambulate between several buildings
- Stoop, kneel, crouch, or crawl as required
- Repeatedly lift and carry weight up to 40 pounds
- Travel by land or air transportation 10 % .
