TeleTech

KLE Coordinator, Senior

TeleTech$112K — $257K *
Tampa, FL 33647In-Person
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in public affairs, information operations, or strategic communications at the CCMD level
  • Proven track record in planning and executing Key Leader Engagements
  • Expertise in drafting and managing formal communications such as policy letters and memoranda
  • Experience preparing command-level briefings that facilitate senior-leader engagements
  • Thorough understanding of strategic communication principles within military/government contexts
  • Demonstrated ability to handle multiple, high-pressure tasks effectively
  • Necessary TS/SCI security clearance

Responsibilities

  • Facilitate planning and execution of KLE events aligned with mission objectives
  • Coordinate outreach and engagement across various commands and strategic partners
  • Draft, edit, and manage essential documentation for KLE activities
  • Maintain and update mission and command-level briefings for senior leaders
  • Assist with the execution of command engagements and staff visits
  • Prepare KLE briefings and materials that meet strategic communication goals

Benefits

  • Comprehensive health, life, and disability insurance
  • Retirement benefits and financial wellness programs
  • Paid leave and professional development opportunities
  • Tuition assistance for continued education
  • Work-life balance programs including dependent care services
  • Recognition awards for exceptional performance and value demonstration
Full Job Description
KLE Coordinator, Senior
The Opportunity:
On our team, you will facilitate the planning and execution of Key Leader Engagement (KLE) events that align with mission objectives, senior-leader priorities, and broader operational strategies. You will coordinate engagement, information, and outreach activities across commands, staff elements, and strategic or operational partners to ensure synchronized messaging and effective relationship building. You will draft, edit, and manage essential KLE documentation, including correspondence, policy letters, memoranda, talking points, and engagement notes-maintaining accuracy, clarity, and consistency with command guidance. You will maintain and update mission, command, and CCMD-level briefings to support senior-leader engagements and ensure coherent, repeatable messaging across the organization. You will assist with staff visits, command engagements, and senior-leader movements to support seamless execution of planned interactions. You will also prepare KLE briefings and supporting materials that meet strategic communication objectives and reflect the most current operational priorities.

You Have:
  • Experience in public affairs, information operations, strategic communications, or combatant command (CCMD)-level coordination
  • Experience planning, coordinating, or executing Key Leader Engagements or senior-level interaction events
  • Experience drafting, editing, or managing official correspondence, policy letters, memoranda, talking points, or engagement notes
  • Experience maintaining or preparing mission or command-level briefings to support senior-leader engagements
  • Knowledge of strategic communication principles and engagement alignment within military or government environments
  • Ability to manage multiple tasks simultaneously and produce high-quality documentation under time constraints
  • TS/SCI clearance
  • Bachelor's degree and 14+ years of experience supporting senior-leader engagements or Master's degree and 10+ years of experience supporting senior-leader engagements


Nice If You Have:
  • Experience at the CCMD or Military Service level
  • Knowledge of cross-functional coordination processes between mission-enabling staff sections
  • Knowledge of CCMD staff processes, organizational structures, and operational planning workflows
  • Ability to coordinate across commands, components, interagency partners, and staff elements to support synchronized engagements
  • Master's degree in a related field


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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