Linde Gas & Equipment Inc.
Key Customer Quality ManagerHampton, NJ, United States | req31570
What you will enjoy doing*- You are responsible for all aspects of quality for a single, key semiconductor customer with a global footprint
- Supports customer's new material qualifications for new fabs in Germany, Arizona and Ohio
- Establishes, monitors, and reports key customer quality performance, improvement initiatives and project status
- Ensures Linde Electronics and Specialty Gases quality management practices and operational quality procedures are aligned with Linde Electronics and Specialty Gases strategies and to the satisfaction of Key Customer account(s)
- You will work closely with Key Customer(s), Linde Electronics and Specialty Gases Quality as well as Linde Gas & Equipment Inc. stakeholders to maintain a quality management program that meets or exceeds all internal and external customer requirements
- Responds to customer quality questionnaires, attends customer and internal quality meetings, reports Key Customer quality performance and actions plans to internal Linde Stakeholders
- Reviews and coordinates Key Customer Supplier Procedures for ap and ensure complaints are addressed in a timely and effective manner - to include containment, root cause investigation and corrective/preventative action
- Facilitates formation of cross functional investigation team and supports the investigation process utilizing quality tools such as Fishbone, 5 Why, Causal Tree or other disciplined problem-solving processes and present investigation findings to customers as needed
- Ensures corrective actions identified through customer complaint investigation are completed within targets date and that actions are effective in reducing or eliminating the possibility of recurrence
- Also, you will ensure recall/containment actions and procedures are considered to be effective
- Performs quality training as necessary
- As needed, you will assist in new product and metrology qualifications utilizing Process Control Systems (MSA, GageR&R, etc) per Linde and Customer expectations and requirements and in product impurity SQC and LTS trend reviews for trending assignable cause and actions.Helps ensure that no identified questionable product reaches the customer through containment actions
- Leads and coordinates Customer site/virtual audit and customer line walk preparation
- Ensures compliance to process Change and Document Control meets customer expectations
- Manages and processes Material Review Board requests and communicates to Key Customers for decision
- You will champion the continuous improvement process and be a primary "change agent";
What makes you great - You have a Bachelor's Degree and more than five (5+) years quality experience
- More than three (3+) years electronics industry experience are required for this role
- And more than three (3+) years customer interfacing experience are required
- You are able to communicate professionally in Korean
- ISO9001 lead auditor certification a plus
- Preferential candidate will have project management experience
- Solves problems collaboratively in a team environment
The Key Customer Quality Manager is responsible for all aspects of product and service quality for two strategic semiconductor customers with a global footprint. This role supports customer quality needs-including new material qualifications, ongoing performance management, and continuous improvement initiatives-across customer fabs in the U.S., Europe, and Asia. The position requires strong cross-functional collaboration, technical depth, and customer-facing communication skills, including the ability to speak and engage professionally in Korean.
What we offer you!
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
Pay Range: $90,000 - $120,000 annually.making an impact every day!
Location: Remote (with domestic and international travel up to 25%)
Have we inspired you? Let's talk about it
We are looking forward to receiving your complete application.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
#LI-IS1
