JOB DESCRIPTION
Role: Key Accounts Application Engineer
Location: Fairport, NY
Your Impact
As a Key Accounts - Application Engineer with the Asset Protection product line, you will be exposed to many facets of the business. From collaborating with customers on technical requirements, to working with our Sales Representatives to present the technical side of our products to customers. You'll work with the Quality and Engineering departments to ensure our products meet client specifications and ensure our Quality standards. The exposure provided opens many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!
Here’s where you’ll demonstrate your proficiencies:
- Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.
- Research and identify product solutions. Initiate New Product models and derivatives to meet agreed upon customer needs.
- Support manufacturing by answering technical questions as required and trouble-shooting order related problems.
- Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC’s as required.
- Project management of customer issues from occurrence to resolution.
- Accountable for all commercial aspects of key accounts from Quoting and Order Status to Returns and invoicing issues.
- At least %25 travel in support of client facing meetings / quarterly business reviews.
- BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
- Proven knowledge of Qualitrol products and Customers.
- Software and Hardware implementation and solving sophisticated technical issues.
- Excellent verbal and writing skills with a strong customer service focus.
- Strong analytical and problem-solving skills.
- Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
- Ability to create and deliver presentations as needed.
- Oracle and Salesforce experience
Skills & Experience
The successful candidate will be able to demonstrate the following skills and experience:
- BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
- Proven knowledge of Qualitrol products and Customers.
- Software and Hardware implementation and solving sophisticated technical issues.
- Excellent verbal and writing skills with a strong customer service focus.
- Strong analytical and problem-solving skills.
- Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
- Ability to create and deliver presentations as needed.
Preferred Skills:
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