DescriptionKey Account Specialist You enjoy being the go-to person for customers, partnering closely with them to ensure everything runs smoothly from order to delivery.
You thrive in a fast-paced environment where attention to detail and strong communication make a real impact.
You take pride in owning relationships, solving problems, and keeping multiple priorities moving forward with accuracy and care.
You'll Support Meaningful Work By:- Managing assigned key accounts, serving as the primary point of contact for customer needs and inquiries
- Coordinating order entry and processing, ensuring accuracy, timeliness, and alignment with customer requirements
- Monitoring open orders and delivery timelines, proactively tracking progress and addressing potential issues
- Collaborating cross-functionally, partnering with supply chain, accounting, and internal teams to resolve questions and ensure fulfillment
- Communicating product availability, pricing, and lead times, supporting customer planning and decision-making
- Resolving customer issues and escalations, including delays, quality concerns, and order discrepancies
- Preparing reports and maintaining account insights to support service performance and customer satisfaction
Minimum Qualifications: - Minimum of 3 years of experience in customer service, account management, project coordination, or a related customer-facing role
- Experience managing customer relationships in a fast-paced environment
- Demonstrated ability to handle order entry, data accuracy, and detailed administrative work
- Strong written and verbal communication skills
Desired Skills & Experience: - Experience in the contract furniture industry or a related field
- Familiarity with CRM tools (Salesforce or similar) and comfort learning new systems
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
- Proven ability to collaborate across teams and resolve customer issues effectively
- Bachelor's degree or equivalent experience (preferred)
In compliance with pay transparency laws, the annual base salary range for this position is (68,500- 107,000). Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
Level: #associate
Work Arrangement: #LI-Remote
Job Functions:
#Customer_Service_Distribution
#Project_Management
#Supply_Chain
#LI-NJ1
