DescriptionThe RoleFreshDirect Business is a strategic growth priority for FreshDirect, serving corporate and business customers with premium food solutions and exceptional service. The Key Account Relationship Manager is responsible for managing, retaining, and growing a portfolio of key B2B accounts through proactive relationship management, consultative selling, and outstanding customer service. This role partners closely with customers and internal stakeholders to drive revenue growth, maximize customer satisfaction, and strengthen long-term partnerships.
What You'll Do- Manage and grow relationships with an assigned portfolio of FreshDirect's business customers through phone, email, virtual meetings, and in-person visits.
- Drive account revenue growth by identifying upselling, cross-selling, and expansion opportunities across products, services, and customer locations.
- Conduct high-volume inbound and outbound customer outreach while consistently meeting activity, retention, and revenue goals.
- Serve as a trusted advisor by educating customers on FreshDirect Business solutions, including recurring order programs, catering services, and key product categories.
- Conduct regular business reviews to assess account performance, identify customer needs, and develop growth strategies.
- Proactively address declining account activity, resolve customer concerns, and implement retention strategies to strengthen partnerships and recapture spend.
- Partner with Marketing to support customer engagement initiatives, targeted campaigns, and promotional programs.
- Collaborate cross-functionally with Operations, Customer Service, Merchandising, and other internal teams to resolve issues and enhance the customer experience.
- Work closely with Corporate Concierge Associates to ensure customer inquiries and service requests are resolved accurately and efficiently.
- Monitor industry trends, competitive activity, and customer insights to identify opportunities that support business growth.
- Maintain accurate customer records, account activity, and sales performance data within CRM systems.
What You'll Bring- Bachelor's degree or equivalent combination of education, skills, and relevant work experience.
- Minimum of 3 years of experience in B2B account management, customer success, sales, or a related customer-facing role.
- Demonstrated success driving customer satisfaction, retention, and revenue growth.
- Experience within food service, hospitality, catering, office products, or a related industry preferred.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams; Salesforce or CRM experience preferred.
- Strong relationship-building, consultative selling, and customer service skills.
- Ability to manage a high volume of customer interactions while delivering exceptional results.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, prioritization, and time-management abilities with exceptional attention to detail.
- Results-oriented mindset with the ability to identify opportunities, influence outcomes, and drive business growth.
- Self-motivated, adaptable, and comfortable working in a fast-paced environment.
- Strong problem-solving skills and the ability to navigate challenges with a customer-first approach.
- Collaborative team player who builds effective partnerships across all levels of the organization.
- Commitment to continuous improvement, innovation, and delivering exceptional customer experiences.
Salary$80,000 - $90,000
Total Rewards & Benefits• Competitive compensation and comprehensive benefits
• PTO, Safe & Sick Time, and Paid Holidays
• Medical, Vision, Dental, and Voluntary Disability coverage
• 401(k) with employer match and Life Insurance
• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
• Onsite FREE parking
• FREE employee shuttle bus service from nearby Subway station
• Training, leadership development, and tuition discount at local colleges
• 20% employee discount on FreshDirect online orders and Brooklyn wine store
• Minimum 50% employee discount at our onsite employee market
• Mobile phone discounts through partnerships with T-Mobile and Verizon
• Gym membership discounts through NYSC
Our CultureWe embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
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