Key Account Manager - North America (USA)

Location: Saint-Laurent, QC - On-site | Travel: Frequent, as needed | Territory: North America

Your Role: Grow & Manage strategic Key Accounts across North America

Reporting to the Sales Director, you are responsible for managing, developing, and retaining a portfolio of strategic customers. You act as the primary point of contact for key accounts and coordinate all commercial, technical, and operational interactions.

You identify sustainable growth opportunities, structure account development plans, and ensure revenue and customer satisfaction objectives are met.

Your Main Responsibilities

Key Account Management

• Manage a portfolio of strategic accounts and act as the main point of contact
• Maintain a strong understanding of customer needs, priorities, and business context
• Develop business plans and sales strategies for targeted key accounts
• Ensure retention and satisfaction through rigorous and proactive follow-up
• Maintain high-level business relationships with decision-makers

Account Growth & Development

• Identify growth opportunities within existing accounts
• Deploy sales strategies adapted to each account's needs and context
• Present value-added solutions aligned with customer priorities
• Negotiate commercial agreements in line with revenue and margin objectives
• Meet or exceed revenue targets associated with key accounts

Internal Coordination & Customer Execution

• Coordinate internal teams (Sales, Engineering, Operations, Service) to secure execution
• Follow up on projects, orders, and commitments related to accounts
• Manage issues, escalations, and adjustments required to protect the customer relationship
• Ensure consistent, high-quality customer experience throughout the business cycle
• Maintain clear and structured communication between the customer and internal teams

Performance Tracking & Pipeline

• Maintain a structured and up-to-date pipeline in the CRM
• Track account performance against established objectives
• Produce the required follow-ups for Sales leadership on deal progress
• Contribute to sales forecasts related to key accounts
• Support decision-making with a clear view of opportunities and risks

Continuous Improvement

• Contribute to improving key account management practices
• Share relevant market trends and customer insights observed in the field
• Support the evolution of commercial approaches and offerings
• Strengthen the company's credibility with strategic customers
• Act as a brand ambassador within key accounts

Your DNA for the Role

Experience

• 5+ years of relevant experience in B2B sales, key account management, or strategic account development
• Experience in a manufacturing, industrial, or OEM environment is strongly preferred
• Field experience including prospecting, pipeline management, quotations, and customer follow-up

Education & Training

• Bachelor's degree in Commerce, Marketing, Administration, Mechanical or Electrical Engineering, or a related field
• Technical background relevant to the accounts is an asset

Technical skills

• Strong understanding of complex B2B sales cycles, technical solutions, and customer constraints
• Ability to structure account plans and prioritize high-value initiatives
• Commercial negotiation skills aligned with revenue and margin goals

Operational skills

• Disciplined pipeline and commitment follow-up
• Ability to manage multiple accounts and priorities in parallel
• Consistent results orientation

Key attributes

• Ability to build long-term, senior-level relationships with key customers
• Clear and credible communication with decision-makers
• Initiative, business acumen, and proactive approach
• Pragmatic problem-solving with a solution-oriented mindset

Mobility

• Frequent travel required, as needed
• Valid driver's license required
• Valid passport required

Languages

• Bilingual (English/French) required.
• A third language is an asset.

Your Impact at Deville

At 6 Months

• You will have taken ownership of your account portfolio and built solid relationships with key decision-makers.
• You will have a strong understanding of DTI products, internal processes, and the sales cycle.
• You will have structured your account plans and built an active pipeline in the CRM.

At 12 Months

• You will be recognized as a trusted strategic partner by your customers.
• You will have measurably contributed to revenue growth across your accounts.
• You will be a key player in the evolution of commercial practices and the retention of strategic accounts.

Ready to Make a Difference?

Looking to grow within a company where your ideas matter, your talent is recognized, and your challenges match your ambition?

Join Deville Technologies Inc. and actively contribute to our growth in a high-potential market!