The RoleThe Key Account Manager (KAM) is responsible for accelerating sales growth through strategic account partnerships with healthcare practitioners (HCPs). This role combines deep relationship-building with a focus on revenue generation, digital enablement, and product category expansion. The KAM leads Joint Business Planning (JBP) conversations, drives digital product recommendations, and delivers unit volume against monthly and quarterly quotas.
Key Responsibilities- Own a defined portfolio of HCP accounts, accountable for meeting and exceeding monthly, quarterly, and annual sales quotas.
- Increase unit volume and product penetration by aligning product solutions with patient protocols and clinic objectives.
- Lead Joint Business Plans (JBPs) to identify high-impact growth opportunities, recommend products across priority categories, introduce in-office digital protocols, and set quarterly clinic goals.
- Execute sell-through tactics such as promotional offers, sampling programs, and category education that convert into incremental patient purchases.
- Actively promote digital subscriptions, CRM treatment plans, and auto-refill strategies to drive recurring revenue and patient compliance.
- Achieve and exceed physical and virtual call activity metrics.
- Utilize CRM to track practitioner preferences, pipeline opportunities, and performance to forecast results and inform future actions.
- Collaborate with Marketing, Trade, and Customer Service to optimize account support and clinic success.
- Monitor local market dynamics and competitor activity to proactively address risks or uncover growth opportunities.
- Deliver proactive territory and account reviews.
Basic RequirementsExperience / Training / Education- 2-4 years in B2B sales, territory management, or account-based selling, preferably in healthcare, wellness, or nutritional supplements.
- Proven success in meeting or exceeding sales quotas using a consultative selling approach
- Experience with CRM platforms (e.g., Microsoft Dynamics, Sales) to manage pipeline, forecast, and document account interactions
- Trained in foundational sales methodologies (e.g., Challenger, SPIN) or equivalent internal training programs.
- Bachelor's degree in Business, Sales, Marketing, Health Sciences, or related field (preferred but not required).
- Ongoing participation in internal sales training, category education, and digital enablement initiatives.
Knowledge of- HCP engagement strategies and selling into practitioner-based clinics.
- Joint Business Planning frameworks and account planning disciplines.
- Product categories including gut health, immune, pain, and women's health.
- Digital tools such as patient subscriptions, CRM-based protocols, and treatment plan automation.
- Sales processes from prospecting to close within regulated or healthcare-related markets.
Skills/Abilities- Strong ability to build and grow professional relationships rooted in trust and shared business outcomes.
- Strategic thinker with strong business planning and problem-solving skills.
- Ability to analyze sales reports, identify gaps, and adjust tactics to drive unit volume.
- Technologically adept and comfortable with CRM, digital communication platforms, and reporting tools.
- Resilient, self-motivated, and goal-oriented with a clear focus on performance and revenue growth.
- Ability to develop territory and account strategies that deliver sales results/KPI's.
CompensationThe current range for this remote role based in Nashville, TN is $79,000 - $114,300/yr. and also includes a $40,000 annual commission target or ATI (Annual Target Incentive).
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
This role may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Health and Wellness:- Medical, dental, vision
- Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
- STD, LTD, Basic Life AD&D coverage
- 401k + employer matching
- Vacation and Sick Time
- 2 Volunteer Days off per year
- Emergency evacuation time off
- 11 paid company holidays
- 1 Floating holiday to celebrate your birthday or important religious/holiday to you
- Quarterly product allowance to use towards your favorite Metagenics products!
- Product discount
- Peer to peer recognition programs & more!
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