Key Account Manager

Marmon Holdings, Inc. • $80K — $95K *
Manchester, NH 03103In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or related field preferred.
  • 3-5 years of account management or customer service experience in manufacturing or technical products fields.
  • Experience managing multiple high-volume customer accounts.
  • Proven ability to collaborate with engineering and operations teams.
  • Strong negotiation and analytical skills, with proficiency in ERP and CRM systems.

Responsibilities

  • Serve as the primary contact for assigned customers to build long-term relationships.
  • Manage customer inquiries effectively, ensuring high satisfaction levels.
  • Coordinate cross-functional activities for successful order execution.
  • Identify revenue growth opportunities within assigned accounts.
  • Provide timely reporting and analysis to assist management in decision-making.

Benefits

  • Participate in continuous improvement initiatives to enhance customer experience.
  • Ensure compliance with industry quality and safety standards.
  • Engage in customer meetings and industry events for professional development.
Full Job Description
Position Summary
The Key Account Manager - Defense serves as the primary point of contact for assigned customers within the shipboard and marine market segment. This role is responsible for managing a high volume of customer inquiries and orders while coordinating technical, commercial, operational, quality and logistics activities to ensure exceptional customer service and on-time delivery.

The Account Manager develops and maintains strong customer relationships, supports revenue and profitability growth, monitors order status and project execution, and provides timely communication and reporting to both customers and Marmon team members. Success in this role requires strong organizational skills, attention to detail, responsiveness, and the ability to effectively coordinate across multiple functions in a fast-paced manufacturing environment.

Essential Duties and Responsibilities
Customer Relationship Management
  • Serve as the primary commercial contact for assigned customer accounts and develop long-term customer relationships.
  • Manage a high volume of customer inquiries related to quotations, orders, delivery schedules, technical requests, product availability, logistics, invoicing, and order status.
  • Provide prompt, accurate, and professional responses to customer requests to ensure a high level of customer satisfaction.
  • Coordinate customer communications regarding order changes, production schedules, delivery commitments, and issue resolution.
  • Conduct scheduled customer status meetings and maintain detailed records of interactions, opportunities, and action items.
Commercial and Sales Support
  • Identify opportunities to grow revenue, improve profitability, and expand market share within assigned accounts.
  • Support new business development efforts and collaborate with field sales personnel to achieve revenue and operating profit objectives.
  • Prepare quotations, pricing proposals, and sales agreements in accordance with company policies and customer requirements.
  • Negotiate pricing, commercial terms, and delivery requirements while maintaining profitability objectives.
  • Monitor customer forecasts, demand trends, and project opportunities to support business planning.
Order Management and Cross-Functional Coordination
  • Coordinate technical, commercial, manufacturing, quality, and logistics activities to ensure successful execution of customer orders.
  • Track and manage customer inquiries and open orders from receipt through shipment and delivery.
  • Attend production and operational meetings to monitor order progress and proactively communicate status updates.
  • Partner with Engineering, Operations, Supply Chain, and Quality teams to resolve customer concerns and support new product development initiatives.
  • Troubleshoot and resolve issues related to product quality, shipping, invoicing, scheduling, and customer requirements.
Reporting and Metrics
  • Maintain inquiry, quotation, and order tracking systems to ensure timely follow-up and execution.
  • Develop and provide bi-weekly status reports and performance metrics, including:
    • Open inquiries and response times
    • Quotation activity and conversion rates
    • Open order status
    • On-time delivery performance
    • Customer service metrics
    • Revenue and profitability trends
    • Key customer opportunities and risks
  • Prepare reports and analyses to support management decision-making and business planning.
Continuous Improvement and Compliance
  • Participate in Lean, 5S, and 80/20, continuous improvement initiatives focused on customer experience, process efficiency, and operational excellence.
  • Ensure compliance with NAVSEA and NAVAIR quality procedures, government sanction screening requirements, and all applicable company policies.
  • Maintain compliance with environmental, health, and safety standards.
  • Represent the company at customer meetings, industry events, professional conferences, and trade associations as required.
  • Serve as backup support for other sales and account management team members as needed.
  • Perform other duties as assigned.
Qualifications
Education and Experience
  • Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field preferred.
  • Minimum of 3-5 years of account management, inside sales, customer service, or commercial operations experience in a manufacturing, industrial, marine, aerospace, defense, or technical products environment.
  • Experience managing multiple customer accounts and high-volume customer interactions.
  • Experience working cross-functionally with engineering, operations, supply chain, and logistics teams.
Knowledge, Skills, and Abilities
  • Strong customer relationship management and communication skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Strong analytical, organizational, and problem-solving skills.
  • Proficiency with ERP systems, CRM platforms, Microsoft Excel, and reporting tools.
  • Ability to interpret technical information and effectively communicate customer requirements internally.
  • Strong negotiation and commercial acumen.
  • Detail-oriented with excellent follow-up and execution skills.
  • Ability to work independently while collaborating effectively across departments.


Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

About Marmon Holdings, Inc.

Marmon Holdings, Inc. Careers

Joining Marmon Holdings, Inc. presents a prime opportunity to be part of a team that values innovation, leadership, and diversity. As a global industrial organization, Marmon Holdings, Inc. offers a variety of job opportunities that cater to professionals seeking growth and development in their careers.

Explore Job Opportunities

Marmon Holdings, Inc. is actively hiring and offers positions that challenge and reward their employees. With a commitment to professional growth, the company provides a platform where skills and leadership converge to create impactful results. Explore the current openings and find the position that aligns with your career aspirations.

Internship Programs

For those at the beginning of their professional journey, Marmon Holdings, Inc. offers robust internship programs. These opportunities are designed to cultivate skills through hands-on experience, providing a strong foundation for future employment in various industries within the company.

Culture and Benefits

Marmon Holdings, Inc. is renowned for its inclusive culture that embraces diversity and fosters innovation. Employees enjoy a range of benefits that support both their professional and personal lives, enhancing job satisfaction and team cohesion. The company's commitment to diversity training ensures a workplace where everyone’s contributions are valued.

Professional Growth and Development

Career advancement is a cornerstone of Marmon Holdings, Inc.'s ethos. Employees are encouraged to take leadership roles, participate in networking events, and engage in continuous learning through various development programs. This focus on professional enhancement allows individuals to excel and lead in their respective fields.

Networking and Innovation

At Marmon Holdings, Inc., networking is seen as a key component of career advancement. Employees are encouraged to connect with peers and leaders within the company to exchange ideas and foster innovation. This collaborative environment is integral to the company’s success and the personal growth of its team members.

Join the Marmon Holdings, Inc. Team

Start your journey with Marmon Holdings, Inc. by applying today. Tailor your resume to reflect your unique skills and experiences, and prepare for an interview that could lead to a multitude of rewarding career paths within the company.

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Learn more about Marmon Holdings, Inc.
Industry
Manufacturing & Automotive
* Ladders Estimates

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