i3 Verticals, Inc.

Key Account Manager

i3 Verticals, Inc. • $70K — $95K *
US-AnywhereRemote in Nashville, TN
Business Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Excellent communication skills for relationship building and client engagement
  • Strong problem-solving abilities for effective issue resolution
  • Collaborative mindset for working with sales and marketing teams
  • Analytical skills to identify trends in communication strategies and contracts
  • 3+ years of experience in sales, business development, or relationship management

Responsibilities

  • Build and enhance relationships with clients, suppliers, and partners
  • Engage clients through improved participation in educational sessions and subscription growth
  • Identify and inform sales team of potential business opportunities
  • Educate clients about products, services, and special offers
  • Facilitate prompt resolution of client complaints and issues
  • Conduct customer satisfaction surveys to recommend improvements
  • Collaborate with internal departments to meet and exceed client expectations
  • Input timely and accurate data into Salesforce CRM

Benefits

  • Remote work flexibility for U.S.-based candidates
  • Opportunity to travel up to 25% for client engagement
  • Professional development through client education sessions
  • Be part of a team focused on client satisfaction and retention
  • Collaboration with multiple departments to enhance service delivery
Full Job Description
JOB TITLE: Key Account Manager
DEPARTMENT: Transportation

REPORTS TO: Executive Vice President

JOB LOCATION: Remote (U.S. based)

TRAVEL: Up to 25%

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
  • Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as:
    • Increased involvement in i3V educations sessions,
    • Upgrades or growth of current subscriptions,
    • Mapping and expanding key contacts within the Customer organization,
    • Development of client success plans, and
    • Pipeline generation of new sales opportunities within customer base or through referrals, etc.

  • Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
  • Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
  • Product Education: Educating clients about the company's products, services, and special offers is an essential part of their role.
  • Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues.
  • Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
  • Collaboration: Working with internal departments to ensure the company meets clients' expectations.
  • Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system.


MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
  • Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively.
  • Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
  • Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.


PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • At least three years work experience in a role that requires sales, business development, product support or relationship management skills.


Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

About i3 Verticals, Inc.

i3 Verticals, Inc. provides integrated payment and software solutions to small- and medium-sized businesses and organizations in various end markets in the United States. The company offers payment processing services, including merchant onboarding, risk and underwriting, authorization, settlement, chargeback processing, and other merchant support. It also provides software solutions for non-profit organizations, such as fundraising and auction software, and payment and invoicing software. The company serves education, non-profit, public sector, property management, and healthcare industries. i3 Verticals, Inc. was founded in 2012 and is headquartered in Nashville, Tennessee.
Learn more about i3 Verticals, Inc.
Size
1,438 employees
Market Cap
$789.2 million
Industry
Enterprise Technology
Net Income
-$2.8 million
Founded
2012
5 Year Trend
+3.9%
Revenue
$152.3 million
NASDAQ
IIIV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at i3 Verticals, Inc.

  • i3 Verticals, Inc.
    Software Engineer
    $90K — $120K *
    Remote
    6 days ago
    Information Technology
    Remote in Nashville, TN
  • i3 Verticals, Inc.
    Software Engineer
    $80K — $110K *
    Nashville, TN 37211 (Davidson County)
    6 days ago
    Enterprise Technology
    In-Person
  • i3 Verticals, Inc.
    Key Account Manager
    $70K — $95K *
    Remote
    1 month ago
    Business Services
    Remote in Nashville, TN
  • i3 Verticals, Inc.
    Senior Software Engineer
    $100K — $140K *
    Remote
    1 month ago
    Enterprise Technology
    Remote in Nashville, TN
  • i3 Verticals, Inc.
    Senior Software Engineer
    $100K — $130K *
    Nashville, TN 37211 (Davidson County)
    1 month ago
    Enterprise Technology
    In-Person

More Business Services Jobs

Find similar Key Account Manager jobs:

NationwideRemote