Job Description
About This Role
The DTC Key Account Manager is responsible for the long-term development, profitable growth, collaboration, and life cycle management of targeted hyperscaler & NeoCloud customers within the Data Centers segment. The role focuses on building trusted relationships, driving specification activities, and ensuring alignment with global strategies to deliver value to both customers and Socomec. The position is fully remote and reports to the Director of Key Account Management, Socomec North America, with a functional reporting line to the International Key Account Manager for Hyperscalers in Europe.
Key Responsibilities And Accountabilities
CLIENT RELATIONSHIP MANAGEMENT
• Develop and maintain strong, trusting relationships with US based Neoclouds clients & one hyperscaler
• Establish Socomec as a thought leader within the client base.
• Anticipate mid- and long-term customer needs, ensuring satisfaction and implementing corrective actions for at-risk accounts.
• Create and execute strategies to fully develop customer relationships.
• Demonstrate a client-centric approach, proactively anticipating and acting on business needs.
SALES & BUSINESS DEVELOPMENT
• Consistently meet or exceed established "sales" targets for key accounts.
• Define and manage sales budgets for targeted key accounts.
• Identify new business opportunities within key accounts, both from Socomec HQ and North American entities.
• Prepare accurate and competitive quotes tailored to customer needs.
• Successfully manage technical promotions and participate in the customer design cycle.
CROSS-FUNCTIONAL COLLABORATION
• Collaborate with cross-functional teams in the US and HQ France.
• Coordinate with the global key account team for alignment on global product launches and international customer strategies.
• Integrate feedback from global stakeholders to shape product evolution and customer engagement strategies.
• Participate in cross-regional account planning and strategic reviews led by international cluster teams.
COMMUNICATION & PRESENTATION
• Deliver customized sales presentations and marketing materials in collaboration with the Marketing and Global Account teams.
• Communicate clearly with customers, prospects, and colleagues at all levels of the organization.
• Apply excellent interpersonal skills to develop professional relationships and quickly gain credibility and trust.
REPORTING & ADMINISTRATION
• Fully utilize CRM software (e.g., Salesforce) to document all customer and prospect interactions.
• Submit required reports (expenses, mileage, sales plans, etc.) in a timely manner.
• Adhere to all company policies, including health and safety.
Essential Qualifications, Experience, And Skills
• Minimum 15 years' experience in Sales, Key Account Management, or Business Development within the electrical market.
• Demonstrated network and prior influential experience in the data center infrastructure business.
• Experience implementing sales strategies and standards for the industrial electrical market.
• International project management experience is a plus.
• Prior success with digital sales or digital selling techniques.
• Excellent presentation, negotiation skills & strong analytical mindset and business acumen for specification activities
• Proven track record of consistently meeting or exceeding sales goals.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Ability to work independently with minimal supervision while effectively communicating key performance indicators, goals, and results.
• Excellent written and verbal communication, interpersonal, and networking skills.
• Experience with CRM software (e.g., Salesforce).
• Strong judgment and decision-making abilities.
• Ability to prepare and manage complex schedules for sales and marketing activities.
• Fully remote role within a home office environment
• Valid driver's license and ability to travel regularly; must maintain a valid passport for international travel.
• Fully remote role within a home office environment
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