Key Account Manager, B2B

Reports To: Senior Manager, Account Management

Job Summary

Circle K is seeking a results-driven Key Account Manager (KAM) to manage and grow a portfolio of existing proprietary and third-party B2B customers within the Fleet and Truck segments across the United States. This individual contributor role is responsible for portfolio growth through increased adoption of Circle K proprietary solutions, share-of-wallet expansion, profitable contract negotiations, and development of long-term customer relationships through a consultative account management approach.
The KAM works closely with Sales, Digital, Business Development, Product, Marketing, and Operations teams to execute account strategies, deliver measurable growth, and provide a consistent customer experience aligned with Circle K's B2B value proposition.

Key Responsibilities

- Manage an assigned portfolio of existing proprietary and third-party customers across the U.S. Fleet and Truck segments, delivering monthly, quarterly, and annual KPI targets.
- Build trusted customer relationships using consultative and relationship-based account management practices.
- Identify and execute opportunities to transition customers from third-party solutions to Circle K proprietary products and services.
- Drive conversion of OON gallons to INN gallons through structured account strategies and implementation resources.
- Negotiate profitable contracts that support customer growth, retention, and long-term value.
- Execute upsell, cross-sell, and retention initiatives that improve portfolio profitability and customer engagement.
- Conduct competitive analysis and apply market insights to prioritize account activity and growth opportunities.
- Develop, maintain, and execute account plans aligned with team and organizational growth objectives.
- Prepare and lead Quarterly Business Reviews (QBRs) to communicate performance, value delivered, and growth opportunities.
- Ensure customers understand Circle K products, services, customer value proposition, and support offerings.
- Serve as the primary point of contact for assigned accounts and coordinate resolution of customer issues.
- Represent Circle K at customer meetings, industry events, and trade associations.
- Promote adoption of Circle K loyalty programs and initiatives that improve in-network gallon performance.
- Utilize Salesforce, Power BI, and other digital tools to manage customer portfolios and drive proactive account management.
- Partner with Digital Sales and Marketing teams to support targeted customer communications and engagement programs.
- Collaborate with Sales, Product, Marketing, Operations, and Customer Experience teams to deliver a differentiated customer experience.
- Provide accurate forecasting, reporting, and portfolio updates to the Senior Manager, Account Management.
- Uphold Circle K values: One Team, Do the Right Thing, Take Ownership, Play to Win, Make It Easy.
- Perform other job-related duties and responsibilities as assigned by the manager to support business objectives.

Qualifications

- Bachelor's degree or equivalent experience.
- 5+ years of B2B sales or account management experience managing major or key accounts.
- Proven success growing existing customer portfolios and driving retention, adoption, and revenue growth.
- Experience using Salesforce and other digital tools in a structured and proactive manner.
- Strong commercial acumen and contract negotiation experience.
- Strong customer-facing communication and presentation skills.
- Strong English language skills, both verbal and written.
- Experience in fuel, fleet, trucking, payments, mobility, or related industries preferred.
- Experience with consultative and relationship-based selling approaches preferred.
- Established network within the Truck or Fleet industries preferred.
- Regular travel is required for field visits, customer meetings, seminars, and industry events.

Key Competencies

- Relationship Building and Networking
- Consultative Account Management
- Customer Retention and Portfolio Growth
- Negotiation and Commercial Acumen
- Customer-Centric Mindset
- Digital and Data-Driven Selling
- Communication and Presentation Skills
- Cross-Functional Collaboration
- Results Orientation and Accountability

Why Join Circle K

At Circle K, you will play a key role in growing strategic customer relationships, increasing fleet and trucking portfolio performance, and expanding adoption of proprietary solutions. Your success will directly contribute to customer retention, gallon growth, profitability, and Circle K's ambition to be the preferred B2B mobility partner.

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