JOB DESCRIPTION

Employee: Key Account Manager Architects & Designers

FLSA Status: Exempt/Bonus Eligible

Reports To: Director of Sales - GP

Department: Global Projects

Location: Miami, FL

Job Purpose

The Key Account Manager - Architects & Designers (Miami) is responsible for developing and managing key relationships with leading architects, interior designers, and design firms in the Miami market, with a strong focus on international developers, hospitality, and luxury residential projects.

This role is based in Miami and owns the specification process locally, working closely with A&D firms to specify AXOR and hansgrohe products at the design stage. Once specifications are secured, projects are transitioned to the Global Projects and LATAM teams for execution, pricing coordination, and conversion support. The role plays a critical part in expanding the global project pipeline, improving conversion rates, and strengthening collaboration across regions.

Key Responsibilities

• Define strategy and target key A&D customers for the Miami market, with emphasis on international, hospitality, luxury residential, and mixed-use developments
• Build and manage strong relationships with Miami-based architects, interior designers, and design firms working on international projects
• Drive local specification of AXOR and hansgrohe products, ensuring early engagement in the design phase
• Partner closely with Global Projects and LATAM teams to handoff specified projects, supporting pipeline development and conversion through collaboration
• Execute a structured call cycle to ensure consistent customer engagement and coverage
• Develop and maintain Key Account Plans aligned with monthly, quarterly, and annual growth targets
• Support regions by contributing high-quality, well-documented specifications that strengthen global pipelines
• Maintain accurate customer activity, project pipeline, and forecasting data in SAP C4C
• Launch new products through Miami-based events such as lunch & learns, showroom presentations, and design community engagements
• Monitor competitor activity and actively participate in industry events, trade shows, and design-focused networking opportunities

Qualifications

• Strong understanding of the Miami A&D market, including international developers, hospitality, and luxury residential segments
• Proven ability to build trusted, long-term relationships with architects and designers
• Experience working within structured CRM systems (SAP C4C preferred) with strong pipeline discipline
• Strong communication skills with the ability to influence, present, and collaborate effectively
• Ability to understand diverse customer needs and adapt approach accordingly
• Spanish and/or Portuguese proficiency strongly preferred
• Global mindset with the ability to collaborate across regions and cultures
• High level of self-leadership, resilience, and accountability

Education & Experience

• Bachelor's degree preferred; equivalent relevant experience considered
• Minimum 2 years of progressive experience in A&D, specification, or project-based sales within premium or luxury product environments

Key Competencies

Strategic Thinking

• Develops and executes strategic Key Account Plans aligned with Miami market dynamics and global project goals

Customer Relationship Management

• Builds and maintains strong, trust-based relationships with architects and designers
• Acts as a customer advocate internally to ensure needs are understood and addressed

Global & Cross-Functional Collaboration

• Works effectively with Global Projects, LATAM teams, and internal stakeholders to support international project execution

Negotiation & Influence

• Navigates complex stakeholder environments to support mutually beneficial outcomes

Marketing & Promotion

• Actively promotes products through events, presentations, and design community engagement

Technical & Product Knowledge

• Demonstrates strong understanding of sanitary products, specifications, and technical applications

Communication & Collaboration

• Communicates clearly and professionally across cultures and functions
• Works collaboratively with internal teams and external partners

ADA - CHECKLIST FOR PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION

Position Title: Key Account Manager - A & D Department: Global Projects

1. The physical activity of this position. (Please check all blocks that apply)

( ) A. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

( ) B. Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

(x) C. Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

(x) D. Kneeling. Bending legs at knee to come to a rest on knee or knees.

(x) E. Crouching. Bending the body downward and forward by bending leg and spine.

( ) F. Crawling. Moving about on hands and knees or hands and feet.

(x) G. Reaching. Extending hand(s) and arm(s) in any direction.

( ) H. Standing. Particularly for sustained periods of time.

( ) I. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

( ) J. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

( ) K. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

(x) L. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

(x) M. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

(x) N. Grasping. Applying pressure to an object with the fingers and palm.

(x) O. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

(x) P. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

(x) Q. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

(x) R. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position. (Please check only one block)

( ) A. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

(x) B. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

( ) C. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

( ) D. Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

( ) E. Very heavy work. Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

3. The visual acuity requirements including color, depth perception, and field vision. (Please check only one block)

(x) A. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

( ) B. The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

( ) C. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.

( ) D. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)

4. The conditions the worker will be subject to in this position. (Please check all blocks that apply)

( ) A. The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

( ) B. The worker is subject to outside environmental conditions. No effective protection from the weather.

( ) C. The worker is subject to both environmental conditions. Activities occur inside and outside.

( ) D. The worker is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

( ) E. The worker is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

( ) F. The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

( ) G. The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body.

( ) H. The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

( ) I. The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

( ) J. The worker is frequently in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.

( ) K. The worker is required to function in narrow aisles or passageways.

(x) L. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)