Overview

Blue Yonder is seeking a Key Account Director to manage and grow strategic customer relationships, within CPGenterprise accounts. This role is responsible for driving customer retention, revenue growth, and long-term partnership success while serving as the primary commercial contact for assigned customers. Working cross-functionally, the Key Account Director will deliver measurable business outcomes, identify expansion opportunities, and ensure customers maximize value from their Blue Yonder investment.

Location: Remote, U.S. based with up to 50% travel

What You'll Do:

• Own executive-level relationships with strategic accounts and serve as the primary point of contact
• Develop and execute account plans to achieve retention, growth, and profitability targets
• Build trusted advisor relationships with C-level and senior customer stakeholders
• Identify and close upsell, cross-sell, and expansion opportunities across the Blue Yonder portfolio
• Partner with Customer Success, Product, Professional Services, Support, and Sales teams to deliver customer outcomes
• Lead contract renewals, commercial negotiations, and pricing discussions
• Maintain accurate revenue forecasts, pipelines, and account plans
• Monitor account health and proactively identify and mitigate risks
• Leverage customer feedback and market insights to influence product and service improvements
• Represent Blue Yonder during executive business reviews, customer meetings, and industry events

What We're Looking For:

• 12+ years of experience in strategic account management, enterprise sales, or customer leadership
• Proven track record of achieving revenue, renewal, and expansion targets
• Experience managing large, complex enterprise customer relationships
• Strong commercial acumen with the ability to negotiate and influence senior stakeholders
• Experience leading cross-functional teams to drive customer success and business outcomes
• Strong presentation, communication, and relationship management skills
• Experience using CRM platforms such as Salesforce and account planning methodologies
• Bachelor's degree or equivalent experience

Preferred Qualifications:

• Experience within supply chain, logistics, SaaS, or enterprise technology industries
• Experience managing global enterprise customers and complex buying groups
• Prior experience selling to or managing accounts with $2B+ annual revenue organizations
• MBA or other advanced business degree preferred

#LI-REMOTE