OverviewBlue Yonder is seeking a Key Account Director to manage and grow strategic customer relationships, within
CPGenterprise accounts. This role is responsible for driving customer retention, revenue growth, and long-term partnership success while serving as the primary commercial contact for assigned customers. Working cross-functionally, the Key Account Director will deliver measurable business outcomes, identify expansion opportunities, and ensure customers maximize value from their Blue Yonder investment.
Location: Remote, U.S. based with up to 50% travel
What You'll Do:- Own executive-level relationships with strategic accounts and serve as the primary point of contact
- Develop and execute account plans to achieve retention, growth, and profitability targets
- Build trusted advisor relationships with C-level and senior customer stakeholders
- Identify and close upsell, cross-sell, and expansion opportunities across the Blue Yonder portfolio
- Partner with Customer Success, Product, Professional Services, Support, and Sales teams to deliver customer outcomes
- Lead contract renewals, commercial negotiations, and pricing discussions
- Maintain accurate revenue forecasts, pipelines, and account plans
- Monitor account health and proactively identify and mitigate risks
- Leverage customer feedback and market insights to influence product and service improvements
- Represent Blue Yonder during executive business reviews, customer meetings, and industry events
What We're Looking For:- 12+ years of experience in strategic account management, enterprise sales, or customer leadership
- Proven track record of achieving revenue, renewal, and expansion targets
- Experience managing large, complex enterprise customer relationships
- Strong commercial acumen with the ability to negotiate and influence senior stakeholders
- Experience leading cross-functional teams to drive customer success and business outcomes
- Strong presentation, communication, and relationship management skills
- Experience using CRM platforms such as Salesforce and account planning methodologies
- Bachelor's degree or equivalent experience
Preferred Qualifications:- Experience within supply chain, logistics, SaaS, or enterprise technology industries
- Experience managing global enterprise customers and complex buying groups
- Prior experience selling to or managing accounts with $2B+ annual revenue organizations
- MBA or other advanced business degree preferred
#LI-REMOTE
The base salary range for this position is $155,000 - $170,000
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
