Belay Technologies is seeking a System Engineer to join our intel team. We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly. Candidates should have the following qualifications: - TS/SCI Clearance with polygraph - Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline - Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity. - Five (5) years of additional System Engineering experience may be substituted for a bachelor's degree for a total of 12 years' experience. Experience with knowledge of: - Online and telephone customer support - Public Key Infrastructure (PKI) - Attribute Based Access Control (ABAC) - Entitlements Management - LDAP directories - SQL and basic database querying abilities - RESTful services - Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow) - Linux operating systems Ability to: - Analyze system applications and perform troubleshooting. - Understand and communicate complex software systems. - Modify Confluence pages and write technical documentation to support customers. - Assist with educating/training customers on software capabilities. - Assist with understanding and defining customer needs. - Work independently Perks and Benefits: - 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program - 10% matching in 401(k) contributions vested on day one - $5,000 annual training/tuition - Student Loan Repayment Program - 100% company-funded HSA - Rich medical coverage (100% coinsurance) - Dental coverage including orthodontia - Up to $420,000 in life insurance, premiums 100% company funded - Amazon Prime, gym reimbursement, monthly lunches, games and prizes - Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $105,000 to $200,000 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services.