Fortive

Junior Account Manager

Fortive • $89K — $150K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
  • 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
  • Excellent communication, presentation, and negotiation skills
  • Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite

Responsibilities

  • Maintain accurate CRM and case management records
  • Drive proactive communication and follow-up with customers
  • Support sales processes and documentation by preparing quotes and proposals
  • Collaborate with internal teams to identify service issues and recommend improvements
  • Stay informed about product offerings, promotions, and service changes
  • Track personal and team-level metrics related to customer service
  • Participate in team huddles or process improvement projects

Benefits

  • Opportunity for career growth and development
  • Collaborative team environment
  • Access to training and onboarding resources
  • Involvement in process improvement initiatives
  • Engagement with diverse product lines and customer segments
Full Job Description
Junior Account Manager

Position Overview

The Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts . This role will work with closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups.. This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution

processes.

Key Responsibilities
  • Maintain Accurate CRM and Case Management Records
    • Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
    • Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
    • Ensure all cases/tickets are properly categorized and closed within designated timeframes.
  • Drive Proactive Communication and Follow-up
    • Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
    • Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
    • Ensure all cases/tickets are properly categorized and closed within designated timeframes.
  • Support Sales Processes and Documentation
    • Assist with preparation of quotes, proposals, or product literature as requested by sales.
    • Follow up with customers for missing documents, approvals, or order confirmations.
    • Help coordinate onboarding materials or training planning for new customers.
  • Collaborating with Internal Teams to Improve Service
    • Identify recurring service issues or process inefficiencies and report trends to leadership.
    • Recommend improvements to workflow, communication, or customer touchpoints.
    • Participate in team huddles or process improvement projects to enhance the customer experience.
  • Maintaining Knowledge of Products, Services, and Promotions
    • Stay informed about updates to product offerings, promotions, pricing, or service changes.
    • Share relevant products or promotional details with customers when appropriate.
    • Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used.
  • Support Reporting and KPI Monitoring
    • Track personal and team-level metrics related to response times, resolution rates, and satisfaction.
    • Share insights with the team to continuously improve service delivery and support outcomes.


Qualifications
  • Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
  • 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
  • Excellent communication, presentation, and negotiation skills
  • Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite

Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 89900 - 150100

About Fortive

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2019 revenues of $6.3 billion, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world.
Learn more about Fortive
Size
18,000 employees
Market Cap
$22.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.6 billion
Founded
2016
5 Year Trend
-0.5%
Revenue
$6.5 billion
NASDAQ
FTV
* Ladders Estimates

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