Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Network and Telecommunications

Job Qualifications:

Skills:
Audiovisual Equipment, IT Troubleshooting, Workstation Support
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

The Conference Center Audio Visual Support Technician provides support to the NCE Conference Center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.

Primary Responsibilities:

• Serve as an Conference Center Audio Visual Liaison for all events
• Facilitate meetings and engage regularly with customers to:
  • Coordinate and plan emerging customer requirements for conference center events
  • Address AV/IT related questions or concerns
  • Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
• Provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
• Escalate AV/IT issues to Tier 3 when needed
• Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:

• Resolve AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Identify and execute process improvements and other enhancements that improve operational efficiency.

WHAT YOU'LL NEED TO SUCCEED:

TS/SCI Clearance w/ ability to obtain CI Poly

Basic Qualifications:

• Knowledge in one or more of the following areas:
  • AMX, Crestron, and Extron A/V equipment
  • AMX touch panels
  • Camera control
  • Production switcher
  • Audio signals
  • Video signals
  • Understanding of audio mixers and speakers
  • Understanding of audio and video connections
  • Workstations (thin and thick clients)
  • Monitors
  • Audio Visual Services
  • Voice and VTC Support Services
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift A/V equipment, monitors, and other hardware
• Experience and/or knowledgeable with Windows 11
• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
• Team player and willing to both share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education & Experience:

• Requires Associates Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
• Preferred not required: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Location: On Customer Site

US Citizenship Required

The likely hourly rate for this position is between $85,850.00 - $116,150.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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