The Role We are seeking a strategic, analytical Junior Account Manager with a proven track record of helping scale growth in the Ecommerce Space. This role reports to Tangle Teezer's Key Account Manager, ECommerce and will focus on both the day-to-day and long-term success of Tangle Teezer's Amazon North American business. This highly visible role also supports the growth of other e-commerce marketplaces such as TikTok Shop and collaborates internally to drive growth across the e-commerce landscape.
What does success look like:- Helping achieve account growth and performance targets through the implementation of business strategies (promotions, site content optimization, assortment analysis, etc) in partnership with the KAM, internal Tangle Teezer teams, and agencies.
- Working closely with Amazon agency in day-to-day support of the business with a focus on operational excellence, achieving sales goals and profit.
- Leading business communication and coordination by promptly cascading information and customer needs across the Tangle Teezer organization/external stakeholders to support Amazon's robust 3P Business.
- Collaborating with Trade Marketing team to continuously audit PDPs to then develop compelling PDP content, A+ Premium content, and storefront content to drive traffic and conversion.
- Develop brand store strategy in partnership with other internal stakeholders.
- Through customer business planning, program development and communication, ensure complete execution of agreed-upon strategies and actions.
This includes:- Track sales performance against the business sales targets and take responsibility for results.
- Manage new product launches from start to finish (including administrative details) with internal Tangle Teezer cross-functional teams and external agency; continuously track sales performance and conversion by SKU.
- Monitor BSR, competitive activity, and 3rd party seller landscape, proactively addressing any suppression issues and/or conflict with maintaining the buy box, including any Brand Registry issues.
- Communicate and coordinate account-specific promotions and product focuses with agency and internal teams (including marketing, social, demand planning and operations) and tracking associated sales lifts.
- Support KAM on the build out of monthly and ad hoc strategic sales decks with supporting data, insights, and asset curation in PowerPoint.
- Manage all Amazon and TTS related operations including CX, listing and catalog management, pricing health, account health and other relevant business operations.
What we are looking for in you:- Highly organized, proactive self-starter with a track record of managing multiple projects at pace in a dynamic environment
- "One team" mentality - experience working cross functionally to deliver customer success
- 1-3 years Amazon or other e-commerce business direct support
- Working knowledge of:
- Amazon Platforms - Seller/Vendor Central, Amazon Advertising tools, Amazon Algorithm
- Digital Shelf - Keyword Optimization, Enhanced Content, Image and Video Best Practices, Buy Box
- Data Analysis & Reporting - Sales, Inventory, Traffic, Conversion, Consumer Insights, and other KPIs
- Excellent analytical skills with the ability to interpret data and generate actionable insights.
- Proficient in Excel: must be able to do VLOOKUP, pivot tables, and other basic formulas.
- Strong communication and collaboration skills, with the ability to work effectively across teams.
Nice to have: - Proficiency in PowerPoint
- Experience with TikTok Shop
We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply even if you don't tick everything on the list - we'd love to hear from you!
What it means to be part of Tangle Teezer: At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.
- Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
- Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.
- Champion: We are champions of one another, our brand, and our environment.
Join us and embrace these values to help create, innovate, and deliver products that people love-together. To see more about our culture and what makes us unique, click here.
The good Stuff: For all your hard work and dedication, we have fantastic rewards for you -
- 🕒 Flexible working hours with core hours from 10am to 4pm
- Working 2 days in the office and 3 days from home
- Salary from $85,000 annually
- Performance-related bonus of 10% based on annual salary
- 27 days holiday, with the option to buy or sell holiday days
- 🧘 2 wellbeing days per year
- ♥ 2 volunteering days per year
- 10 days working from any location of your choice
- Flexible bank holidays-choose the standard bank holidays or swap them for dates that are more meaningful to you
- Enhanced family policies
- 🌸 Supportive Period & Menopause Policies
- 🛡 Life assurance at 4x your salary
- 🏥 Private medical insurance
- 💊 Medical cash plan for everyday healthcare needs
- Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!
- 🐾 Pet friendly office. Bring your furry friend to work with you!
