USM Business Systems

JB061658 - Salesforce CRM Analyst

USM Business Systems • $85K — $110K *
Denver, CO 80219In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-10 years as a CRM/Salesforce Functional Analyst or Business Systems Analyst.
  • Strong knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
  • Hands-on experience with Salesforce Flows, approval processes, and Lightning App configuration.
  • Experience in org merges, data migrations, or major CRM transformations.
  • Salesforce Administrator or Sales Cloud Consultant certification preferred.
  • Familiarity with Lead-to-Cash processes and data governance best practices.
  • Strong analytical, documentation, and communication skills.

Responsibilities

  • Lead discovery sessions with business teams to document process pain points.
  • Translate business requirements into functional specifications and user stories.
  • Map current-state of retiring org processes and identify gaps with new model.
  • Align process flows to Lead-to-Cash lifecycle and global standard objects.
  • Define Salesforce data models, page layouts, and automations for B2B/B2C.
  • Ensure design meets governance standards and collaborates on technical builds.
  • Prepare user training materials and process documentation for new workflows.

Benefits

  • User training materials and process documentation for onboarding.
  • Support for ongoing feedback for continuous improvement.
Full Job Description
Salesforce CRM Functional Analyst

Denver, CO

Role Overview

The CRM/Salesforce Functional Analyst serves as the bridge between business teams and Salesforce solution delivery for the Salesforce CRM Consolidation via Org Merge. This role focuses on process definition, requirements translation, and validation to ensure the merged org supports scalable, standardized B2C operations across Campaign, Leads, Accounts, Contacts, Opportunity, Contract, Renewal, Billing, and Usage processes.

Key Responsibilities:

Business Analysis & Requirements

  • Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities.
  • Translate business requirements into functional specifications, user stories, and acceptance criteria.
  • Map current-state of retiring org processes and identify gaps with the retaining org model.
  • Align process flows to Lead-to-Cash lifecycle and global standard objects.


Functional Design & Validation

  • Define Salesforce data models, page layouts, automations, and integrations supporting B2B and B2C business models.
  • Ensure configuration design adheres to governance standards and reuse principles.
  • Collaborate with architects and developers to validate that technical builds meet functional intent.
  • Create and execute UAT scripts; track defects to resolution.


Data & Integration Alignment

  • Support data migration mapping and validation between Salesforce, ERP, and Data Warehouse.
  • Define field-level ownership and transformation rules for core KPIs based on the business model.
  • Collaborate on integration testing for existing and new integrations built.


Change Enablement & Adoption

  • Prepare user training materials and process documentation for new Salesforce workflows.
  • Participate in requirement sessions and end-user validation.
  • Gather post-go-live feedback for continuous improvement and backlog grooming.


Required Skills/Experience:

  • 6-10 years of experience as a CRM/Salesforce Functional Analyst or Business Systems Analyst.
  • Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud capabilities.
  • Hands-on knowledge of Salesforce platform; Flows, approval processes, page layouts, and Lightning App configuration.
  • Experience supporting org merges, data migrations, or large CRM transformations.
  • Salesforce Administrator or Sales Cloud Consultant certification preferred.
  • Familiarity with Lead-to-Cash processes, CPQ, billing/usage integrations, and data governance best practices.
  • Strong analytical, documentation, and communication skills.

About USM Business Systems

USM is a company which develops game apps for iPhone

USM Careers

Joining USM presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovations in their industry. USM stands as a beacon of excellence, offering a plethora of job opportunities that cater to a diverse range of skills and professional interests.

Explore Career Opportunities

USM is actively seeking talented individuals for various positions across the company. With a commitment to diversity and leadership development, USM provides an environment where every employee can thrive. The company values the growth of its team members and supports this with comprehensive benefits and professional development opportunities.

Innovation and Leadership at USM

At the core of USM's success is a culture steeped in innovation and leadership. The company is renowned for its dynamic approach to challenges and its ability to lead market trends. Professionals at USM are encouraged to lead projects that stretch their capabilities and foster significant industry advancements.

USM's Commitment to Professional Growth

Career advancement is a cornerstone of USM's ethos. The company offers extensive training programs, including leadership and diversity training, to ensure that all team members have the tools they need to succeed. USM's commitment to professional growth is evident in its robust internal promotion and career development pathways.

Internship Programs and Entry-Level Positions

For those starting their careers, USM provides a range of internship and entry-level job opportunities. These positions are designed to build foundational skills and integrate new professionals into the industry effectively. Interns at USM gain valuable hands-on experience, working alongside seasoned experts and contributing to impactful projects.

Networking and Career Development

USM encourages its employees to engage in networking within the professional community, enhancing their career prospects and industry knowledge. The company hosts regular events and seminars, fostering a network of motivated, forward-thinking professionals.

Applying for a Position at USM

To apply for a position at USM, candidates are encouraged to submit a resume that highlights relevant experience and skills. The hiring process at USM includes a comprehensive interview to assess fit both for the role and the company culture. This ensures that all team members are aligned with USM's values and goals.

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