Job DescriptionWe are looking for a Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels.
In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.
Responsibilities:- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Qualifications- 4+ years of professional software development experience with a strong focus on Java
- Strong Java programming skills in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Experience working with SQL for application configuration and data-driven logic
- Practical experience designing and developing microservices and distributed systems
- Hands-on experience with cloud platform engineering, preferably AWS
- Experience with containerization and orchestration using Docker and Kubernetes
- Experience with Golang at a foundational level of at least 1 year, with ability to develop functionality
- Strong troubleshooting and analytical skills, including production issue investigation
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
Nice to Have
- Understanding of voice contact center systems and IVR platforms
- Experience developing IVR applications
- Understanding of AI integration and LLM-based architectures
- Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML)
Additional InformationWe offer:- Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture: make the most of the flexibility that comes with remote work.
- Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
